Global Resilience Policy & Process Lead

Socket.dev; Mountain View (CA); Hybrid; USD 168,000 - 207,000; Full time

Benefits offered by this job

Discretionary annual bonus

Equity incentive plan

Company benefits program

Job summary

Waymo in Mountain View, CA is seeking a Policy and Resilience Lead to build and continuously improve resilience policies, standards, and plans, ensuring alignment with Waymo's Safety Management System and incident management practices. This hybrid role reports to the Program Manager, Resilience Policy & Process.

You will work closely with Product, Engineering, Operations, Facilities, Legal, and Policy to design complex process flows, escalation pathways, and robust tooling for global

Qualifications

• 5+ years of experience building and writing policy, standards, and processes, especially in resilience, incident management, operations, and/or business continuity.
• Track record of strong cross-functional partnership with diverse stakeholders, especially to design complex process and escalation flows with a Product and Engineering focus.
• Extreme curiosity to understand the status quo, always asks “why?”, and considers alternatives.
• Exceptional attention to detail with the ability to synthesize complex information into clear and concise documentation.
• Experience reviewing and participating in after action reviews and retrospectives to identify action items for continuous improvement initiatives. Ability to productively solicit feedback and input from stakeholders to build a comprehensive narrative.

Responsibilities

• Build, own, and improve resilience policies, standards, and plans (including incident and crisis response), ensuring direct alignment with Waymo's Safety Management System (SMS).
• Cultivate and manage robust cross-functional partnerships (e.g., with Product, Engineering, Operations, Facilities, Legal, and Policy) to design complex process flows, escalation pathways, and robust operational tooling for event-response protocols globally.
• Lead value stream and process mapping initiatives (from monitoring/triggers to severity categorization) and project manage sub-working groups to standardize resilient workflows across new and existing markets.
• Drive continuous improvement and SMS assurance by incorporating post-incident reviews and retrospectives to determine root causes, identify corrective actions, and prevent future occurrences.
• Ensure vendor and partner continuity plans are robustly aligned to support scalability; support the organization's preparation for external audits, inspections, or regulatory assessments across new global geos.

Skills

Policy writing

Cross-functional collaboration

Incident management

Resilience planning

Documentation excellence

After-action reviews

Tools

Safety Management System (SMS)

Job description

Waymo in Mountain View, CA is seeking a Policy and Resilience Lead to build and continuously improve resilience policies, standards, and plans, ensuring alignment with Waymo's Safety Management System and incident management practices. This hybrid role reports to the Program Manager, Resilience Policy & Process.

You will work closely with Product, Engineering, Operations, Facilities, Legal, and Policy to design complex process flows, escalation pathways, and robust tooling for global