Repair Operations Vendor Lead — Global Partnerships

Ciena Corporation; Baltimore (MD); On-site; USD 103,000 - 164,000; Full time

Job summary

Ciena Corporation in Baltimore seeks a Vendor Manager, Repair Operations to lead performance and strategic management of third-party repair and service partners. You will be the primary operational and commercial interface, accountable for quality, cost, delivery, and service levels.

Responsibilities include establishing KPIs and SLAs, driving corrective actions, overseeing supplier spend and pricing discussions, and partnering with Engineering, Quality, Supply Chain, and Finance to improve

Qualifications

• Bachelor’s degree in Business, Supply Chain, Operations Management, Engineering, or a related field.
• 10+ years of experience in vendor or supplier management, service operations, manufacturing, or logistics.
• Ability to establish KPIs and SLAs and drive corrective actions to closure.
• Experience translating operational data into clear priorities and actions.

Responsibilities

• Lead vendor performance and governance by establishing and monitoring KPIs and SLAs including turnaround time, backlog, quality, and cost.
• Drive accountability and sustainable results by addressing performance gaps and driving corrective actions.
• Oversee supplier spending, pricing, invoices, budgets, forecasts, and cost drivers; contribute to contracts and renewals.
• Collaborate with Engineering, Quality, Supply Chain, Procurement, Logistics, and Finance to improve end-to-end performance.
• Use data to identify bottlenecks and develop fact-based recommendations and business cases.
• Review supplier capacity against demand and develop cross-functional mitigation plans.
• Enable supplier selection and transitions through sourcing decisions and RFx processes.

Skills

Vendor management

KPI setting

SLAs

Contract pricing

Stakeholder management

Data analysis

Travel availability

Education

Bachelor’s degree in Business, Supply Chain, Operations Management, Engineering, or a related field

Job description

Ciena Corporation in Baltimore seeks a Vendor Manager, Repair Operations to lead performance and strategic management of third-party repair and service partners. You will be the primary operational and commercial interface, accountable for quality, cost, delivery, and service levels.

Responsibilities include establishing KPIs and SLAs, driving corrective actions, overseeing supplier spend and pricing discussions, and partnering with Engineering, Quality, Supply Chain, and Finance to improve