Global Remote Customer Experience Specialist II

BioSpace; Manassas (VA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health & Wellness

Paid holidays & PTO

Cell phone subsidy

Legal services

Pet insurance

Employee Assistance Program

401(a) employer contribution

403(b) match

Job summary

ATCC is seeking a Customer Experience Specialist II to provide comprehensive support for global distribution inquiries and customer interactions across phone, email, chat, and web channels. This remote role is based in Manassas, VA and includes handling orders, shipments, and inquiries for customers worldwide.

You will resolve complex issues, coordinate international orders, and document interactions in the CRM to help with reporting and trend identification.

Qualifications

• High School Diploma and 2 years of experience.
• Experience supporting customer service across multiple channels.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience documenting interactions in CRM systems.
• Familiarity with global shipping processes (preferred).

Responsibilities

• Respond to customer inquiries through phone, email, chat, and web channels.
• Process international orders, permits, shipping, tracking, cancellations, and credit/debit activities.
• Resolve high-priority customer inquiries using critical thinking and sound judgment.
• Provide basic product information and support using available resources and documentation.
• Document customer interactions in CRM systems to support reporting.
• Deliver professional, empathetic service while meeting quality and productivity targets.

Skills

Customer service

Multichannel support

CRM documentation

Attention to detail

Education

High School Diploma

Tools

CRM systems

Order processing software

Job description

ATCC is seeking a Customer Experience Specialist II to provide comprehensive support for global distribution inquiries and customer interactions across phone, email, chat, and web channels. This remote role is based in Manassas, VA and includes handling orders, shipments, and inquiries for customers worldwide.

You will resolve complex issues, coordinate international orders, and document interactions in the CRM to help with reporting and trend identification.