Global Relocation Coordination Specialist

Ace Relocation Systems, Inc. in; San Marcos (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Ace Relocation Systems, Inc. seeks an Domestic & International Coordination - OA/DA (Administrative) to coordinate schedules of customers and vendors, ensuring a seamless relocation experience.

The OA/DA Coordinator will manage communications by phone and email and maintain accurate records in MoverSuite. This role requires a High School diploma and 1–2 years of customer service; proficiency with Microsoft Office, Microsoft Teams, MoverSuite and AtlasNet is expected.

Qualifications

• High School Diploma or GED required.
• 1–2 years of related customer service experience preferred.

Responsibilities

• Coordinate the scheduling and surveying of all non-Ace booked OA/DA and Military members household goods moves.
• Confer with internal and external customers by telephone or by email in order to provide information about products and services.
• Keep timely records in MoverSuite of internal and external customer interactions and transactions, recording details or inquires and comments, as well as actions taken.
• Check to ensure appropriate changes were made to resolve customer problems and follow up as necessary.
• Communicate effectively and professionally with customers and staff.
• Communicate to management escalations in a timely manner.
• Responds to emails from internal and external customers within 1-2 hours daily.
• Ensure proper visibility is in place by including appropriate aliases with every correspondence.

Skills

Customer service

Communication

Microsoft Office

Microsoft Teams

MoverSuite

AtlasNet

Education

High School Diploma or GED

Tools

MoverSuite

AtlasNet

Microsoft Office Suite

Microsoft Teams

Job description

Ace Relocation Systems, Inc. seeks an Domestic & International Coordination - OA/DA (Administrative) to coordinate schedules of customers and vendors, ensuring a seamless relocation experience.

The OA/DA Coordinator will manage communications by phone and email and maintain accurate records in MoverSuite. This role requires a High School diploma and 1–2 years of customer service; proficiency with Microsoft Office, Microsoft Teams, MoverSuite and AtlasNet is expected.