Global Quote-to-Cash Operations Manager

Nexthink; Massachusetts; Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Company benefits

Flexible hours

Hybrid work

Training platforms

Parental leave

401(k) plan

Job summary

Nexthink, a leading provider of digital employee experience management software, seeks a Manager, Quote-to-Cash Operations in Boston, MA. You will own the end-to-end bookings, billing, and licenses, partnering with Sales, Finance, Legal, and Customer Success to optimize revenue flow.

You’ll drive KPI tracking, onboarding/offboarding processes, and ecosystem improvements across CRM, CPQ, and ERP while leading a small team of operations professionals in a fast-scaling SaaS environment.

Qualifications

• Experience leading Quote-to-Cash operations in a SaaS environment.
• Strong knowledge of CRM, CPQ, and ERP systems and controls.
• Excellent cross-functional collaboration and stakeholder management.

Responsibilities

• Own the bookings process end-to-end, ensuring revenue accuracy and audit readiness.
• Drive accurate, timely billing across License, Subscription, and Professional Services contracts.
• Track KPIs (SLAs, backlog, billing accuracy, cycle times) and drive cross-functional improvements.
• Manage customer lifecycle from signature to separation, including onboarding and offboarding workflows.
• Own license operations across provisioning, environments, and renewals with Sales and CS.

Skills

Salesforce expertise

Leadership

Process optimization

Education

Master's degree or equivalent in Business, Finance, or Operations

Tools

Salesforce

NetSuite

Zuora

Conga

SFDC CPQ

Job description

Nexthink, a leading provider of digital employee experience management software, seeks a Manager, Quote-to-Cash Operations in Boston, MA. You will own the end-to-end bookings, billing, and licenses, partnering with Sales, Finance, Legal, and Customer Success to optimize revenue flow.

You’ll drive KPI tracking, onboarding/offboarding processes, and ecosystem improvements across CRM, CPQ, and ERP while leading a small team of operations professionals in a fast-scaling SaaS environment.