Global Quality Technical Support Specialist

Avantor; Phillipsburg (NJ); In loco; USD 63.000 - 101.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid holidays

PTO

Descrizione del lavoro

Avantor is seeking a Quality Technical Service Specialist to join our Global Agreements & Technical Service Team. This role supports self-manufacturing sites and BMP products, helping maintain compliance for regulated customers while delivering expert technical support.

Reporting to the Manager, Customer Quality Agreements & Technical Services, you will triage inquiries, coordinate cross-functional activities, and travel up to 10% to customer sites or manufacturing facilities as needed.

Competenze

• BS/BA Degree in Biology, Biotechnology, Bio Engineering, Chemistry, Chemical Engineering, or related field required
• Minimum of three (3) years of combined experience in technical services, engineering, quality or sales in chemical or pharmaceutical environment
• Synthetic pharmaceutical & biopharmaceutical drug development and manufacturing knowledge, plus regulatory familiarity (cGMP, FDA, ICH, WHO)

Mansioni

• Serve as key support for self-manufacturing sites and BMP products to maintain compliance
• Respond to customers’ technical inquiries via phone, email, and live chat about APIs, excipients, bio reagents, and chromatography media
• Collaborate cross-functionally with Customer Service, Sales, Quality, Marketing, and Operations to improve information collection and archiving processes
• Travel up to 10% as needed and perform other duties as assigned

Conoscenze

MS Office

Technical support

Customer service

Communication

Formazione

BS/BA in Biology/Biotech/Chemistry

Strumenti

HPLC

LC/MS

GC

Spectrophotometry

Elemental analysis

Descrizione del lavoro

Avantor is seeking a Quality Technical Service Specialist to join our Global Agreements & Technical Service Team. This role supports self-manufacturing sites and BMP products, helping maintain compliance for regulated customers while delivering expert technical support.

Reporting to the Manager, Customer Quality Agreements & Technical Services, you will triage inquiries, coordinate cross-functional activities, and travel up to 10% to customer sites or manufacturing facilities as needed.