Quality Agreement Specialist

Avantor; Phillipsburg (NJ); On-site; USD 63,000 - 101,000; Full time

Job summary

Avantor is seeking a Quality Agreement Specialist to support quality assurance operations in Phillipsburg or Bridgeport, NJ. You will develop and maintain quality documentation, manage customer quality agreements, and collaborate with internal teams and suppliers to resolve quality issues in a fast-paced life sciences environment.

The role requires a BS/BA in a related field and at least three years of experience in chemical or pharmaceutical settings, with travel up to 10%.

Qualifications

• BS/BA degree in biology, biotechnology, chemistry, or related field is required.
• Minimum of three years of experience in technical services, engineering, quality or sales in chemical/pharmaceutical environments.
• Experience in designing, updating quality documentation and quality agreements.
• Ability to travel up to 10%.

Responsibilities

• Develop and maintain quality documentation and quality agreements.
• Manage and negotiate Customer Quality Agreements with the Avantor legal team.
• Respond to customers' technical and quality inquiries via phone and email.
• Collaborate with Marketing, Sales and QA to improve processes.
• Participate in lean process reviews to boost efficiency.

Skills

Quality assurance

Regulatory compliance

Cross-functional collaboration

Project management

Documentation control

Customer inquiries handling

Education

BS/BA Degree in Biology, Biotechnology, Bio Engineering, Chemistry, Chemical Engineering, or related field

Job description

The Opportunity

Avantor is looking for a Quality Agreement Specialist to join us! The Specialist supports quality assurance operations by ensuring compliance with standards and regulations, contributing to testing and process improvements, supporting audits and corrective actions, and collaborating with internal teams and suppliers to resolve quality issues. This is a full-time role based in either Phillipsburg or Bridgeport, New Jersey.

Education

• BS/BA Degree in Biology, Biotechnology, Bio Engineering, Chemistry, Chemical Engineering, or related field required

Experience

Minimum of three (3) years of combined experience in technical services, engineering, quality or sales in chemical or pharmaceutical environment required

Preferred Qualifications

• Hands-on experience in a laboratory or manufacturing environment
• Project management experience
• Experience in at least one of the following areas is highly desired

How you will thrive and create an impact

The Quality Agreement Specialist provides technical and quality support to Avantor’s global customer and sales organizations. This role partners with internal teams to research, compile, and communicate information related to Avantor’s pharmaceutical and laboratory product offerings. The Specialist is also responsible for developing and maintaining quality documentation, updating product and customer databases, and managing customer Quality Agreements. Manage and negotiate Customer Quality Agreements in collaboration with the Avantor legal team. Responds to customers’ technical and quality inquiries (via telephone and email,) pertaining to the Company’s pharmaceutical and laboratory product lines which includes excipients, bio reagents, salts, sugars, acids, cGMP-manufactured solutions and chromatography media as they relate to quality agreement support. Researches technical documents, reviews product specifications, and utilizes resources such as technical monographs, Company R&D experts, in-house databases and personal technical background to prepare quality agreements and communicate information to customers. Participates in designing/improving quality agreement information collection and archiving processes with other departments including but not limited to Marketing, Sales, and Quality Assurance. Participates in lean principles review of processes in order to maximize team efficiency in customer responses. Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings. Performs other duties as assigned with or without accommodation. Ability to travel upwards of 10%.

Knowledge, Skills and Abilities

• Demonstrated ability to manage multiple priorities in a fast-paced environment while keeping customers’ needs in mind.
• Results-oriented, energetic, self-motivated, and a dedicated team player.
• Proven problem solving and leadership skills.
• Exhibits initiative, attention to details and follow-through.
• Ability to learn industry regulations and Avantor’s proprietary systems.
• Committed to the highest standards of customers satisfaction and providing the ultimate customer experience.
• Excellent verbal, written skills in addition to presentation and interpersonal communication skills.

The work environment is an office setting. The duties of the job may require the Quality Agreement Specialist to go to the manufacturing facility and R&T building on occasion. Occasional travel may be required both domestically and internationally.

Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

Pay Transparency

The expected pre-tax pay for this position is $62,500.00 - $100,625.00. Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Self prop: mandatory.

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