Quality Technical Service Specialist

Avantor; Phillipsburg (NJ); Sur place; USD 63 000 - 101 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid holidays

PTO

Résumé du poste

Avantor is seeking a Quality Technical Service Specialist to join our Global Agreements & Technical Service Team. This role supports self-manufacturing sites and BMP products, helping maintain compliance for regulated customers while delivering expert technical support.

Reporting to the Manager, Customer Quality Agreements & Technical Services, you will triage inquiries, coordinate cross-functional activities, and travel up to 10% to customer sites or manufacturing facilities as needed.

Qualifications

• BS/BA Degree in Biology, Biotechnology, Bio Engineering, Chemistry, Chemical Engineering, or related field required
• Minimum of three (3) years of combined experience in technical services, engineering, quality or sales in chemical or pharmaceutical environment
• Synthetic pharmaceutical & biopharmaceutical drug development and manufacturing knowledge, plus regulatory familiarity (cGMP, FDA, ICH, WHO)

Responsabilités

• Serve as key support for self-manufacturing sites and BMP products to maintain compliance
• Respond to customers’ technical inquiries via phone, email, and live chat about APIs, excipients, bio reagents, and chromatography media
• Collaborate cross-functionally with Customer Service, Sales, Quality, Marketing, and Operations to improve information collection and archiving processes
• Travel up to 10% as needed and perform other duties as assigned

Connaissances

MS Office

Technical support

Customer service

Communication

Formation

BS/BA in Biology/Biotech/Chemistry

Outils

HPLC

LC/MS

GC

Spectrophotometry

Elemental analysis

Description du poste

The Opportunity

Avantor is seeking a customer-focused and detail-oriented Quality Technical Service Specialist to join our Global Agreements & Technical Service Team. In this individual contributor role, you will support self-manufacturing sites and products within the BMP segment, helping maintain compliance for regulated customers while delivering exceptional technical support. This is a full-time role based in either Phillipsburg or Bridgeport, New Jersey.

Education

BS/BA Degree in Biology, Biotechnology, Bio Engineering, Chemistry, Chemical Engineering, or related field required

Experience

Minimum of three (3) years of combined experience in technical services, engineering, quality or sales in chemical or pharmaceutical environment required Synthetic pharmaceutical & biopharmaceutical drug development and manufacturing as well as an understanding of industry regulations (cGMP, FDA, ICH, and WHO), quality and validation. Quality and process engineering in a chemical or pharmaceutical environment.

Collaboration Tool

Excellent knowledge of Microsoft Office Suite; experience working with other computer applications (such as databases) with an aptitude to further develop technical skills preferred

Preferred Qualifications

Hands-on experience in a laboratory or manufacturing environment. Project management experience. Experience with analytical chemistry techniques and instrumentation, including HPLC, LC/MS, GC, spectrophotometry, elemental analysis, and wet chemistry analysis. Knowledge of synthetic pharmaceutical and biopharmaceutical drug development and manufacturing. Understanding of industry regulations and quality systems, including cGMP, FDA, ICH, WHO, validation, quality assurance, or process engineering in a chemical or pharmaceutical environment.

How you will thrive and create an impact

Reporting directly to the Manager, Customer Quality Agreements & Technical Services, you will serve as a key partner to customers and collaborate cross-functionally with Customer Service, Sales, Quality, Marketing, and Operations teams. This role includes participation in a live phone and chat support rotation, making strong communication and customer service skills essential for success. Responds to customers’ technical inquiries (via telephone, email, and live chat) pertaining to the Company’s pharmaceutical and laboratory product lines which includes APIs, excipients, bio reagents, salts, sugars, acids, cGMP-manufactured solutions, medical devices, and chromatography media. Researches technical documents, reviews product specification and uses resources such as technical monographs, Company R&D experts, in-house databases, and personal technical background to communicate information to customers. Triages and resolves customers’ technical issues related to quality, applications, products, and delivery systems. Participates in designing/improving information collection and archiving processes with other departments including but not limited to Marketing, Sales, and Quality Assurance. Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings, and issuing meeting minutes. Ability to travel up to 10% (as needed). Other duties as assigned with or without accommodation.

Knowledge, skills and abilities

Demonstrated ability to manage multiple priorities in a fast paced environment while keeping customers’ needs in mind. Ability to adapt communications with a variety of customer competencies in a global setting. Results-oriented, dedicated team player. Proven problem solving and leadership skills. Exhibits initiative, attention to details and follow through. Ability to learn industry regulations and Avantor’s proprietary systems. Committed to providing the ultimate customer experience. Excellent verbal, written skills in addition to presentation and interpersonal communication skills.

Environmental working conditions & physical effort (Under Typical Positions)

The work environment is an office setting. The duties of the job may require the Technical Service Specialist to go to the manufacturing facility and R&T building on occasion. Occasional travel may be required both domestically and internationally.

#LI-Onsite Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

Pay Transparency

The expected pre-tax pay for this position is $62,500.00 - $100,625.00. Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case by case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy

We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Benefits

• Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program.
• Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave).

About Avantor

Avantor®, a Fortune 500 company, is a leading global provider of mission‑critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.