Global Quality Architect - Remote Assistance Lead

Waymo LLC; Phoenix (AZ); Hybrid; USD 190,000 - 234,000; Full time

Job summary

Waymo LLC is seeking a senior program leader to architect and govern a global quality framework across regions and BPO partners. You will standardize SOPs, process maps, and policies bridging engineering specifications with field execution.

You will mine complex operational data to drive root-cause analysis, guide continuous improvement, and oversee vendor calibration with regular QBRs connected to SLAs and roadmaps.

Qualifications

• 10+ years in program management, process engineering, or quality leadership in complex ops.
• Senior program leadership across cross-functional teams and vendor orgs.
• Mastery of process design and mapping software; building SOPs from scratch.
• Data-driven analytics from CSAT, CES, audits to drive decisions.

Responsibilities

• Architect and govern enterprise-grade global quality framework across regions and vendors.
• Design and maintain standardized SOPs, process maps, and policies bridging engineering and field execution.
• Lead root-cause retrospectives to resolve process breakdowns and bottlenecks.
• Oversee vendor quality calibration and regular QBRs tied to SLAs and improvement roadmaps.
• Partner with Product, Engineering, Safety, Legal, and Local Market Ops to manage dependencies and change control.
• Define metrics, build analytics dashboards, and report quality insights to senior leadership.

Skills

Program management

Process engineering

Quality leadership

Cross-functional leadership

Process mapping

Data analytics

Vendor management

Education

Bachelor's degree in Business/Operations/Industrial Eng

4+ years of equivalent experience

Tools

Lucidchart

Miro

Visio

SQL

Job description

Waymo LLC is seeking a senior program leader to architect and govern a global quality framework across regions and BPO partners. You will standardize SOPs, process maps, and policies bridging engineering specifications with field execution.

You will mine complex operational data to drive root-cause analysis, guide continuous improvement, and oversee vendor calibration with regular QBRs connected to SLAs and roadmaps.