Global Program Manager - Commercial Life Sciences

Veeva; Boston (MA); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva is seeking an industry and customer expert to deliver hands-on solutions that connect sales, market, and medical, shaping a strategic vision for the Commercial Cloud with the next-generation CRM and leading customer-facing teams to optimize products and services for client adoption and revenue growth.

The role requires executive communication, cross-functional leadership, and substantial travel (up to 50%).

Qualifications

• 7+ years in large-scale program management within the Pharmaceutical Commercial space.
• Consulting experience across multiple functional areas for enterprise pharma clients.
• Track record of success leading diverse global teams to deliver large, complex technology implementations with measurable business results.
• Experience in technology strategy and roadmap development for large pharma customers.
• Proven executive communication skills.
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level.
• Skills in problem resolution, negotiation, dealing with ambiguity, establishing effective processes, and influencing without authority.
• Works well with third parties; can organize and galvanize a disparate group of people, keeping program cadence high.
• Based in Eastern or Central Time Zone and able to travel up to 50% of the time.

Responsibilities

• Service delivery accountability for Veeva’s Commercial product line at one of our largest customers.
• Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap.
• Establish post-deployment application management.
• Support implementation proposals and services contract negotiation.
• Coordinate Customer Success Manager activities to drive product value and adoption.
• Coordinate Product Management and Product Support activities.

Skills

Program management

Executive communication

Pharma industry knowledge

Stakeholder management

Negotiation

Global team leadership

Strategic thinking

Job description

The Role

Veeva is looking for an industry and customer expert that is driven to be hands‑on to deliver solutions to connect sales, market, and medical. The role involves partnering with customers to set a strategic vision that brings an industry‑first approach to the Commercial Cloud with the next‑generation CRM, managing all customer‑facing teams and coordinating closely with sales to optimize Veeva’s products and services to meet the customer’s business needs and drive new product sales and adoption.

Responsibilities

• Service delivery accountability for Veeva’s Commercial product line at one of our largest customers
• Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
• Establish post‑deployment application management
• Support implementation proposals and services contract negotiation
• Coordinate Customer Success Manager activities to drive product value and adoption
• Coordinate Product Management and Product Support activities

Qualifications

• 7+ years in large‑scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)
• Consulting experience across multiple functional areas for enterprise pharma clients
• Track record of success leading diverse global teams to deliver large, complex technology implementations with measurable business results
• Experience in technology strategy and roadmap development for large pharma customers
• Proven executive communication skills
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
• Skills in problem resolution, negotiation, dealing with ambiguity, establishing effective processes, and influencing without authority
• Works well with third parties; can organize and galvanize a disparate group of people, keeping program cadence high
• Based in Eastern or Central Time Zone and able to travel up to 50% of the time

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

Base pay: $100,000 – $200,000. The salary range listed above complies with local regulations and represents a potential base salary range for this role. Actual salaries may vary within or below this range depending on experience, location, and qualifications. This position may also be eligible for variable bonuses and/or stock bonuses.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].