Global Program Manager - Commercial Life Sciences

Veeva; Philadelphia (Philadelphia County); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Veeva is seeking a Global Program Manager to drive customer success and sales optimization. This role involves managing customer-facing teams and ensuring that Veeva’s products meet client needs.

You will work from various locations, including customer sites and home offices, to deliver solutions that enhance the customer experience with Veeva’s services.

Ideal candidates will excel in communication and have a strong understanding of industry dynamics. This position supports an inclusive work environment.

Qualifications

• Strong understanding of customer needs and industry dynamics.
• Experience in coordinating teams to optimize product services.

Responsibilities

• Manage customer-facing teams effectively.
• Coordinate with sales to drive product adoption.
• Lead customer success efforts and support new product sales.

Job description

The Role

Veeva is looking for an industry and customer expert that is driven to be hands‑on to deliver solutions to connect sales, market, and medical. We are partnering with our customers in the industry to set a strategic vision that brings an industry‑first approach by delivering our customers technology landscape to the Commercial Cloud with the next‑generation CRM.

You will be at the center of managing all customer‑facing teams and coordinating closely with sales to optimize Veeva’s products and services to meet the customer’s business needs and drive advancement opportunities for new product sales and product adoption.

As the Global Program Manager, you will own customer success with intensity and lead as the services executive that partners deeply across Veeva teams including Product and Sales to bring the best of Veeva in benefit of the customer.

This is a customer‑facing role that will work from both customer site, home office, and off‑site meetings.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].