Global Program Director, Customer Experience Center

HC1316 GE Precision Healthcare LLC; Waukesha (WI); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan with company contribution

Job summary

GE HealthCare is building a 30,000-square-foot Customer Experience Center (CEC) in the Milwaukee/Waukesha area, opening in 2027. The Global Program Manager will be the Senior Director’s second-in-command, shaping the launch, governance, and data-led delivery of 170–300 visits annually.

This is a build role with cross-functional leadership and external vendor coordination. The role requires leading complex programs, managing budgets, and ensuring readiness across design, equipment, content,

Qualifications

• Bachelor’s degree in Business, Project Management, Events, Healthcare Management or related field.
• 7+ years of program or operations management experience; healthcare/events experience preferred.
• Proven experience managing vendors, budgets, POs and invoices at scale.
• Ability to lead complex, cross-functional programs with governance and runbooks.
• Familiarity with compliance workflows in regulated industries (medical device or healthcare preferred).
• Excellent written and verbal communication skills.
• Experience building and managing data and dashboards that measure program health and outcomes.
• Ability to partner with Sales to advance commercial priorities and influence revenue.
• Willingness to be based in the Milwaukee/Waukesha area with regular on-site presence.
• Hands-on experience with briefing management platforms and Salesforce, including reporting and integrations.
• Experience opening a new facility or launching a new customer-facing program.
• Experience working with creative agencies and digital/CMS production teams; global events and multinational vendor oversight.
• PMP or change management certification.

Responsibilities

• Own the integrated master schedule across design, equipment, content, installation and go-live readiness.
• Maintain risk register, decision log and escalation paths.
• Run launch readiness checkpoints, reviews, soft launch and dry-run visits; track punch-list items.
• Manage change requests and scope impact on schedule and cost.
• Turn briefing lifecycle into documented standard work, runbooks, and service levels.
• Standardize processes for visits, internal meetings and events, including travel, AV, and logistics.
• Define compliance workflow for visits with Legal and Compliance.
• Implement Nexus briefing platform and Salesforce integration; develop dashboards for visits and outcomes.
• Lead vendor selection, contracting and negotiation for AV, catering, and operations; monitor SLAs.
• Manage budgets, POs, invoices and forecasts; optimize spend through procurement best practices.
• Post-opening, run day-to-day operations and report performance and financials.

Skills

Program management

Vendor management

Budget management

Cross-functional collaboration

Communication

Data analytics

Education

Bachelor’s degree in Business / Project Management / Healthcare Management

PMP certification

Tools

Salesforce

Briefing management platform

Dashboard/reporting tools

Job description

GE HealthCare is building a 30,000-square-foot Customer Experience Center (CEC) in the Milwaukee/Waukesha area, opening in 2027. The Global Program Manager will be the Senior Director’s second-in-command, shaping the launch, governance, and data-led delivery of 170–300 visits annually.

This is a build role with cross-functional leadership and external vendor coordination. The role requires leading complex programs, managing budgets, and ensuring readiness across design, equipment, content,