Global Program Manager, Customer Experience Center

HC1316 GE Precision Healthcare LLC; Waukesha (WI); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan with company contribution

Job summary

GE HealthCare is building a 30,000-square-foot Customer Experience Center (CEC) in the Milwaukee/Waukesha area, opening in 2027. The Global Program Manager will be the Senior Director’s second-in-command, shaping the launch, governance, and data-led delivery of 170–300 visits annually.

This is a build role with cross-functional leadership and external vendor coordination. The role requires leading complex programs, managing budgets, and ensuring readiness across design, equipment, content,

Qualifications

• Bachelor’s degree in Business, Project Management, Events, Healthcare Management or related field.
• 7+ years of program or operations management experience; healthcare/events experience preferred.
• Proven experience managing vendors, budgets, POs and invoices at scale.
• Ability to lead complex, cross-functional programs with governance and runbooks.
• Familiarity with compliance workflows in regulated industries (medical device or healthcare preferred).
• Excellent written and verbal communication skills.
• Experience building and managing data and dashboards that measure program health and outcomes.
• Ability to partner with Sales to advance commercial priorities and influence revenue.
• Willingness to be based in the Milwaukee/Waukesha area with regular on-site presence.
• Hands-on experience with briefing management platforms and Salesforce, including reporting and integrations.
• Experience opening a new facility or launching a new customer-facing program.
• Experience working with creative agencies and digital/CMS production teams; global events and multinational vendor oversight.
• PMP or change management certification.

Responsibilities

• Own the integrated master schedule across design, equipment, content, installation and go-live readiness.
• Maintain risk register, decision log and escalation paths.
• Run launch readiness checkpoints, reviews, soft launch and dry-run visits; track punch-list items.
• Manage change requests and scope impact on schedule and cost.
• Turn briefing lifecycle into documented standard work, runbooks, and service levels.
• Standardize processes for visits, internal meetings and events, including travel, AV, and logistics.
• Define compliance workflow for visits with Legal and Compliance.
• Implement Nexus briefing platform and Salesforce integration; develop dashboards for visits and outcomes.
• Lead vendor selection, contracting and negotiation for AV, catering, and operations; monitor SLAs.
• Manage budgets, POs, invoices and forecasts; optimize spend through procurement best practices.
• Post-opening, run day-to-day operations and report performance and financials.

Skills

Program management

Vendor management

Budget management

Cross-functional collaboration

Communication

Data analytics

Education

Bachelor’s degree in Business / Project Management / Healthcare Management

PMP certification

Tools

Salesforce

Briefing management platform

Dashboard/reporting tools

Job description

Job Description Summary

The Global Program Manager is the Senior Director’s second-in-command and the operational backbone of the CEC. You will turn the CEC operating model into reality: the visit process, the systems that run it, the vendors that support it and the budget that funds it. Before opening, you will drive launch readiness across design, equipment, content, installation and technology. After opening, you will run a program built to deliver white-glove experiences at scale, from roughly 170 visits a year toward 300. This is a build role. You will design the standard work, runbooks and governance, stand up the Nexus briefing platform and its Salesforce integration, and give the CEC the data it needs to prove its commercial value.

Position Summary

GE HealthCare is creating a 30,000-square-foot Customer Experience Center (CEC) flagship at its Waukesha campus, targeted to open in September 2027. The CEC will bring the full enterprise portfolio to life through care pathways, clinical workflows, multimodality solutions, digital and AI capabilities, software, services and lifecycle value. It is a strategic account platform, not a product showroom: a place where health system leaders experience what GE HealthCare can do for their patients, clinicians and business. The Global Program Manager is the Senior Director’s second-in-command and the operational backbone of the CEC. You will turn the CEC operating model into reality: the visit process, the systems that run it, the vendors that support it and the budget that funds it. Before opening, you will drive launch readiness across design, equipment, content, installation and technology. After opening, you will run a program built to deliver white-glove experiences at scale, from roughly 170 visits a year toward 300. This is a build role. You will design the standard work, runbooks and governance, stand up the Nexus briefing platform and its Salesforce integration, and give the CEC the data it needs to prove its commercial value.

Why This Role Matters

Enterprise narrative made real. The CEC is the physical proof point for GE HealthCare’s shift from product-led communications to outcomes-based, care-pathway storytelling across Advanced Imaging Solutions, Patient Care Solutions (PCS), Pharmaceuticals Diagnosis Product (PDx), Services and Software Solutions. Direct commercial impact. Executive briefing environments are among the highest-converting assets in B2B healthcare selling. The CEC will be measured on influenced pipeline, deal velocity, win rate and customer satisfaction. Built from day one. You join the founding team alongside the Senior Director, shaping how the center works before its doors open, not inheriting someone else’s playbook. One enterprise, one room. The CEC is one of the few places where every business unit shows up together, as one enterprise offering, in front of the customer.

Scope and Working Relationships

Team: Founding member of a CEC team of ~7 at opening, growing to 14 roles at full scale. Works closely with the Briefing Manager, Operations Manager and Content Strategy & Governance Manager. Budget: Manages day-to-day budget execution, purchase orders, invoices, forecasts and cost tracking for the CEC program.

Key partners

• Sales and Strategic Accounts
• Segment and Product Marketing
• Global Real Estate & Facilities
• IT/AV
• Digital and MarTech (Salesforce)
• Finance
• Procurement
• Legal/Compliance
• agency and vendor partners

Phase 1 — Pre-Opening

January through September 2027

The mandate is to get the CEC ready to run on day one: process, tools, vendors and readiness gates in place and tested.

Program Management and Launch Readiness

Own the integrated master schedule across design, equipment, content, installation and go-live readiness; maintain the risk register, decision log and escalation paths.

Run launch readiness checkpoints, go/no-go reviews, soft launch and dry-run visits; track and close punch-list items.

Manage change requests and scope control, and assess impact to schedule and cost.

Operating Process and Standard Work

Turn the CEC briefing lifecycle (pre-brief, briefing day, post-briefing) into documented standard work, checklists, service levels and runbooks for every visit type and service tier.

Standardize processes for customer visits, internal meetings and events: travel, registration, AV, catering, billing and visitor logistics.

Define the compliance workflow for visits, including Transfer of Value documentation, NDAs, photography and audit requirements, with Legal and Compliance.

Systems and Measurement

Implement, enforce and standardize the Nexus briefing management platform; scope and deliver enhancements for intake, agendas, speaker and SME coordination, and calendars.

Lead the Nexus–Salesforce integration so every visit, attendee and outcome is captured against the opportunity.

Build reporting dashboards for visit volume, CSAT, influenced pipeline and revenue, win rate, utilization and cost per visit.

Vendors and Budget

Lead vendor selection, contracting and negotiation for AV, catering, event services and operations; set and monitor SLAs, including AV maintenance.

Manage budgets, PO issuance, invoice approvals and forecasts; reduce spend through procurement best practice and by minimizing change orders.

Phase 2 — Post-Opening

September 2027 Forward The mandate shifts from building the program to running it reliably and proving its value.

Run day-to-day program operations, calendar and capacity planning, vendor performance and budget.

Report CEC performance and commercial contribution monthly and quarterly; use the data to improve the process and direct investment.

Continuously improve the visit process and tools as volume grows; prepare the model to scale to additional centers and regions.

Host and plan customer engagements as needed, coach sales leads on visit strategy, and write copy for event communications and printed materials.

How Success Will Be Measured

Readiness: CEC opens on schedule with standard work, Nexus, Salesforce integration and vendor contracts live.

Operational excellence: visits delivered on time and to standard; on-time readiness gates; few day-of escalations.

Data and insight: every visit captured in Nexus and Salesforce; performance dashboards in use by CEC and commercial leadership.

Financial discipline: delivery against budget, controlled change orders and improving cost per visit.

Qualifications Required

• Bachelor’s degree in Business, Project Management, Events, Healthcare Management or a related field.
• 7+ years of program or operations management experience; experience with large-scale events, visitor programs or briefing centers preferred.
• Proven experience managing vendors, budgets, POs and invoices at scale.
• Proven ability to lead complex, cross-functional programs, establish effective processes, runbooks and governance, and align diverse or competing stakeholder priorities around a shared vision.
• Familiarity with compliance workflows in regulated industries (medical device or healthcare preferred).
• Excellent written and verbal communication.
• Experience building and managing data and dashboards that measure program and project health, performance and outcomes.
• Proven ability to partner effectively with Sales to advance commercial priorities and positively influence revenue.
• Willingness to be based in the Milwaukee / Waukesha area with regular on-site presence.
• Preferred Healthcare industry experience (medical devices, imaging, diagnostics).
• Hands‑on experience with briefing management platforms and Salesforce, including reporting and integrations.
• Experience opening a new facility or launching a new customer‑facing program.
• Experience working with creative agencies and digital/CMS production teams; global events and multinational vendor oversight.
• PMP or change management certification.

What We Value

Build structure where none exists, and keeps it simple. Calm under pressure on visit day; sweats the details so Sales can focus on the customer. Uses data to make decisions and tell the CEC’s story.

Quality and Compliance

Comply with GE HealthCare’s Quality Manual, Quality Management System and all applicable regulatory requirements. Complete all required training within defined timelines. Proactively identify, document and report any quality or compliance concerns. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $100,000.00-$150,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits Package

GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided

No

Application Deadline

November 15, 2026

About GE HealthCare

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.