Global Customer Experience Center Program Leader

GE HealthCare (United States); Wisconsin; On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Tuition reimbursement

Competitive benefits

Job summary

GE HealthCare is creating a Customer Experience Center (CEC) flagship in the Milwaukee/Waukesha area. The Global Program Manager will lead a cross-functional team, drive pre-launch readiness across design, equipment, content and technology, and run a program delivering white-glove experiences at scale.

This role requires 7+ years in program or operations management, strong vendor management, and hands-on experience with Salesforce and briefing platforms.

Qualifications

• Bachelor’s degree in Business, Project Management, Events, Healthcare Management or a related field.
• 7+ years of program or operations management experience; experience with large-scale events, visitor programs or briefing centers preferred.
• Proven experience managing vendors, budgets, POs and invoices at scale.
• Proven ability to lead complex, cross-functional programs, establish effective processes, runbooks and governance, and align diverse or competing stakeholder priorities around a shared vision.
• Familiarity with compliance workflows in regulated industries (medical device or healthcare preferred).
• Excellent written and verbal communication.
• Experience building and managing data and dashboards that measure program health, performance and outcomes.
• Proven ability to partner effectively with Sales to advance commercial priorities and positively influence revenue.
• Willingness to be based in the Milwaukee / Waukesha area with regular on-site presence.

Responsibilities

• Own the integrated master schedule across design, equipment, content, installation and go-live readiness; maintain the risk register, decision log and escalation paths.
• Run launch readiness checkpoints, go/no-go reviews, soft launch and dry-run visits; track and close punch-list items.
• Manage change requests and scope control, and assess impact to schedule and cost.
• Turn the CEC briefing lifecycle into documented standard work, checklists, service levels and runbooks for every visit type and service tier.
• Standardize processes for customer visits, internal meetings and events: travel, registration, AV, catering, billing and visitor logistics.
• Define the compliance workflow for visits, including Transfer of Value documentation, NDAs, photography and audit requirements, with Legal and Compliance.
• Implement, enforce and standardize the Nexus briefing management platform; scope and deliver enhancements for intake, agendas, speaker and SME coordination, and calendars.
• Lead the Nexus–Salesforce integration so every visit, attendee and outcome is captured against the opportunity.
• Build reporting dashboards for visit volume, CSAT, influenced pipeline and revenue, win rate, utilization and cost per visit.
• Lead vendor selection, contracting and negotiation for AV, catering, event services and operations; set and monitor SLAs, including AV maintenance.
• Manage budgets, PO issuance, invoice approvals and forecasts; reduce spend through procurement best practice and by minimizing change orders.

Skills

Leadership and collaboration

Program management

Vendor management

Data storytelling and dashboards

Executive communication

Education

Bachelor’s degree in Business/PM/Events/Healthcare

PMP certification (preferred)

Tools

Salesforce

Nexus briefing platform

Briefing management platforms

Job description

GE HealthCare is creating a Customer Experience Center (CEC) flagship in the Milwaukee/Waukesha area. The Global Program Manager will lead a cross-functional team, drive pre-launch readiness across design, equipment, content and technology, and run a program delivering white-glove experiences at scale.

This role requires 7+ years in program or operations management, strong vendor management, and hands-on experience with Salesforce and briefing platforms.