Global Production Service Engineer: Post-Sales & Optimization

Advantest America; Richardson (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Advantest America is seeking a Production Service Engineer to manage post-sales support for our automated test and handling products. You will troubleshoot production test programs, resolve issues, and oversee installations or relocations at customer sites.

The role emphasizes on-site engineering support, hardware debugging, and collaboration with the Service Sales team to pursue in-house solutions. Occasional overtime may be required to complete tasks and meet contractual commitments.

Qualifications

• Post-sales service for Advantest automated test and handling products.
• Provide thorough engineering and technical assistance with debugging of test programs and hardware.
• Recommend enhancements to improve production yield and equipment utilization.

Responsibilities

• Deliver post-sales service support, troubleshooting production test programs and overseeing acceptance and upgrades.
• Provide engineering and technical assistance focusing on debugging test programs and hardware.
• Support license management matters for customers locally and globally.
• Work with Service Sales to identify opportunities for in-house solutions.
• Ensure service contract deliverables meet required standards.
• Provide consultancy to boost equipment efficiency and performance.
• Assist or lead technical projects and resolve customer problems efficiently.

Skills

Troubleshooting

Hardware debugging

Customer support

Field service

Test equipment

Automation integration

Excel

Tools

Excel

Job description

Advantest America is seeking a Production Service Engineer to manage post-sales support for our automated test and handling products. You will troubleshoot production test programs, resolve issues, and oversee installations or relocations at customer sites.

The role emphasizes on-site engineering support, hardware debugging, and collaboration with the Service Sales team to pursue in-house solutions. Occasional overtime may be required to complete tasks and meet contractual commitments.