Global Software Engineer II - Relocation Eligible

Applied Materials

Santa Clara (CA)

On-site

USD 100,000 - 137,000

Full time

2 days ago

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Benefits offered by this job

Stock awards

Bonus opportunity

Comprehensive benefits

Job summary

Applied Materials in Santa Clara, CA is seeking a Software Support Engineer to analyze and resolve equipment software issues, provide customer support, and deliver updates. The role involves creating change notifications and contributing to feature documentation while collaborating with cross-functional teams.

Full-time position with benefits, potential for bonuses and stock awards, and relocation eligibility. Travel up to 10% may be required as part of customer engagements.

Qualifications

Experience analyzing and resolving software issues in a customer-focused environment.
Ability to create and verify software change notifications and feature procedures.

Responsibilities

Analyze and collaborate to resolve equipment software issues of moderate complexity.
Provide customer software support via Software Ticketing system.
Provide timely updates to stakeholders on key software issues and align with group objectives.
Create, test, and verify Software Change Notifications and Key Feature Procedures.
Develop customer-focused documentation for external software features.
Contribute to software specification, design reviews, and testing for customer requests.
Assist in training junior engineers and product operation.

Skills

Customer software support

Software troubleshooting

Communication skills

Tools

Software Ticketing System

Job description

Full-time position with benefits, potential for bonuses and stock awards, and relocation eligibility. Travel up to 10% may be required as part of customer engagements.

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