Global Probes Field Service Director

FormFactor, Inc.; California; Hybrid; USD 183,000 - 241,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Employee stock purchase plan (ESPP)

Profit-sharing bonuses

Job summary

FormFactor, Inc. in Livermore, California seeks a Director of Probes Field Service to lead our global field service organization.

You will own field service strategy, drive uptime and customer satisfaction, and partner with Engineering, Operations, Sales and Product Management to deliver scalable support for customers globally. We seek a seasoned leader with 12+ years in tech services, semiconductor experience, and strong budget/KPI management.

Qualifications

• 12+ years of leadership experience in tech services.
• Bachelor’s degree; or 10 years with a Master’s; or PhD with 8 years.
• Experience leading global service organizations.
• Semiconductor probe cards or wafer test experience.
• Strong budgeting and KPI management.

Responsibilities

• Lead global Probes Field Service organization across regions.
• Drive service readiness and performance for high-volume manufacturing.
• Collaborate with Engineering, Operations, Sales, and Product Management.
• Improve uptime, MTTR, and customer satisfaction.

Skills

Global leadership

Customer focus

Operational excellence

Strategic prioritization

Talent development

Education

Bachelor's degree in Engineering

Tools

Lean Six Sigma

Job description

FormFactor, Inc. in Livermore, California seeks a Director of Probes Field Service to lead our global field service organization.

You will own field service strategy, drive uptime and customer satisfaction, and partner with Engineering, Operations, Sales and Product Management to deliver scalable support for customers globally. We seek a seasoned leader with 12+ years in tech services, semiconductor experience, and strong budget/KPI management.