Global Probes Field Service Director

FormFactor Inc.; United States; Remoto; USD 183.000 - 241.000; Tempo pieno

Descrizione del lavoro

FormFactor, Inc. is seeking a Director of Probes Field Service to lead our global field service organization supporting Probe Card products and customers.

You will own service strategy, execution, and customer satisfaction across a worldwide network, driving continuous improvement and collaboration with Engineering, Operations, Sales, and Quality. The role requires 12+ years in technical service leadership, proficiency in service metrics, and a track record of improving uptime and reducing

Competenze

• Bachelor’s degree in Engineering, Business, or related technical discipline.
• Technical service, field operations, semiconductor equipment, or customer support leadership experience.
• Experience leading global service organizations and multi-regional teams.
• Experience with semiconductor probe cards, wafer test, or related test technologies.
• Lean Six Sigma certification (or equivalent) preferred.

Mansioni

• Lead global Probes Field Service organization across North America, Asia, Europe, and other key regions.
• Own field service performance, customer satisfaction, and service execution.
• Establish capacity models, staffing plans, and geographic coverage strategies.
• Partner with Technical Support Engineering to establish escalation processes and resolution standards.
• Develop annual operating plans, headcount models, and investment proposals.
• Recruit, mentor, and develop a high-performing global service team.

Conoscenze

Accountability

Change Management

Collaboration

Communication

Customer Escalation

Customer Satisfaction

Customer Service

Operational Excellence

Operational Logistics

Strategic Prioritization

Talent Development

Formazione

Bachelor’s degree in Engineering, Business, or related technical discipline

Strumenti

Lean Six Sigma

Descrizione del lavoro

FormFactor, Inc. is seeking a Director of Probes Field Service to lead our global field service organization supporting Probe Card products and customers.

You will own service strategy, execution, and customer satisfaction across a worldwide network, driving continuous improvement and collaboration with Engineering, Operations, Sales, and Quality. The role requires 12+ years in technical service leadership, proficiency in service metrics, and a track record of improving uptime and reducing