Director, Global Field Service Systems

FormFactor, Inc.; Ulmar (CA); On-site; USD 183,000 - 241,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Employee stock purchase plan (ESPP)

Paid time off

Job summary

FormFactor, Inc. in Livermore, CA is seeking a Director to lead our global Systems Field Service organization, driving strategy, uptime, and customer outcomes across North America, Asia, Europe, and beyond.

You will partner with Engineering, Operations and Sales to ensure scalable service delivery for capital equipment, manage budgets and KPIs, and develop a high-performing multi-regional team through training, succession planning, and continuous improvement initiatives.

Qualifications

• 12+ years leading global service organizations or equivalent.
• Experience with semiconductor capital equipment and high-volume manufacturing.
• Strong budget management and KPI discipline.
• Proven track record in executive-level customer engagements.
• Lean, Six Sigma or continuous improvement certification is a plus.

Responsibilities

• Lead the global field service team across regions and set service delivery strategies.
• Drive uptime, MTTR reduction, and customer satisfaction through standardized processes.
• Collaborate with Engineering, Operations, Sales and Quality to support revenue growth.
• Develop workforce plans, succession, and training programs for future growth.

Skills

Strategic Thinking

Customer Focus

Global Leadership

Operational Excellence

Talent Development

Executive Communications

Decision Making

Change Management

Accountability

Cross-Functional Collaboration

Education

Bachelor's degree in Engineering, Business, or related technical discipline

Job description

FormFactor, Inc. in Livermore, CA is seeking a Director to lead our global Systems Field Service organization, driving strategy, uptime, and customer outcomes across North America, Asia, Europe, and beyond.

You will partner with Engineering, Operations and Sales to ensure scalable service delivery for capital equipment, manage budgets and KPIs, and develop a high-performing multi-regional team through training, succession planning, and continuous improvement initiatives.