Global Director, Probes Field Service

FormFactor, Inc.; Ulmar (CA); On-site; USD 183,000 - 241,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan (ESPP)

Paid time off

Job summary

FormFactor, Inc. is seeking a Director of Probes Field Service to lead a global team delivering field service for Probe Card products and customers.

You will own strategy, execution, and service readiness across regions, partnering with Engineering, Operations, Sales, and Quality to drive uptime and customer satisfaction. The ideal candidate has 12+ years in leadership roles within semiconductor environments, strong program management, and a track record of improving MTTR and service metrics.

Qualifications

• Bachelor's degree in Engineering or related technical field.
• Experience leading global service organizations and multi-regional teams.
• Experience supporting semiconductor manufacturing, test, or related environments.

Responsibilities

• Lead the global Probes Field Service organization across regions.
• Develop service delivery strategies aligned with growth objectives.
• Ensure field service readiness for high-volume manufacturing and ramp programs.
• Monitor uptime, MTTR, and customer experience; drive continuous improvement.
• Collaborate with Sales to define service requirements for major opportunities.

Skills

Global leadership

Field service

Semiconductor equipment

Education

Bachelor's degree in Engineering

Tools

Lean Six Sigma

Job description

FormFactor, Inc. is seeking a Director of Probes Field Service to lead a global team delivering field service for Probe Card products and customers.

You will own strategy, execution, and service readiness across regions, partnering with Engineering, Operations, Sales, and Quality to drive uptime and customer satisfaction. The ideal candidate has 12+ years in leadership roles within semiconductor environments, strong program management, and a track record of improving MTTR and service metrics.