Director, Global Field Service - Probes

FormFactor Inc.; California; Vor Ort; USD 183.000 - 241.000; Vollzeit

Zusammenfassung

FormFactor, Inc. in Livermore, California, seeks a Director of Probes Field Service to lead the global field service org for Probe Card products, shaping strategy, execution, and customer outcomes across regions.

You will drive scalable support for production and development customers, align with Engineering, Operations, Sales, and Quality, and push continuous improvement to reduce repair cycles and improve uptime while growing service revenue.

Qualifikationen

• Bachelor’s degree in engineering, business, or related technical discipline.
• 12+ years leadership in field service or semiconductor equipment or customer support.
• Experience leading global service organizations and multi-regional teams.
• Experience with semiconductor probe cards, wafer test, or related test technologies.
• Strong business acumen with experience managing budgets, operational metrics, and strategic initiatives.
• Proven success leading customer escalations and executive-level customer engagements.

Aufgaben

• Lead the global Probes Field Service organization across North America, Asia, Europe, and other key regions.
• Develop service delivery strategies aligned with growth objectives and customer requirements.
• Build workforce plans and succession strategies to support future growth.
• Drive a culture of accountability, customer focus, operational excellence, and continuous improvement.
• Ensure scalable support for production and development customers.
• Collaborate with Engineering, Operations, Sales, Product Management, Quality, and Service Centers to deliver outcomes.
• Lead regional service leaders and drive uptime improvements.

Kenntnisse

Accountability

Change Management

Collaboration

Communication

Customer Escalation

Customer Satisfaction

Customer Service

Operational Excellence

Operational Logistics

Strategic Prioritization

Talent Development

Ausbildung

Bachelor’s degree

Master’s degree

PhD

Jobbeschreibung

FormFactor, Inc. in Livermore, California, seeks a Director of Probes Field Service to lead the global field service org for Probe Card products, shaping strategy, execution, and customer outcomes across regions.

You will drive scalable support for production and development customers, align with Engineering, Operations, Sales, and Quality, and push continuous improvement to reduce repair cycles and improve uptime while growing service revenue.