Global Pouch Operations Specialist

Chenega MIOS SBU; Arlington (VA); On-site; USD 109,000 - 135,000; Full time

Job summary

Chenega MIOS is seeking a Desk Officer in Arlington, VA to support Diplomatic Pouch and Mail operations, ensuring compliance with laws and efficient service delivery. The role involves coordinating with post offices, USPS, and federal agencies to resolve operational issues.

You will work with ILMS and AMPS systems, monitor mailroom activities, and contribute to training materials while occasionally traveling to CONUS/OCONUS sites.

Qualifications

• High school diploma or equivalent required.
• Direct experience with USPS, DoS, and/or DoW postal operations, policies, and regulations.
• Secret clearance required.
• Background and drug screening required.

Responsibilities

• Proactively monitors Diplomatic Pouch and Mail operations and identifies disruptions; implements corrective actions.
• Acts as primary POC for operational issues; coordinates resolutions and maintains event logs.
• Liaises with USPS, DoW, and other Federal agencies to resolve issues.
• Provide guidance to post mailroom operations to ensure efficiency and compliance.
• Conducts compliance reviews and makes recommendations to management.
• Develops and presents online training for ILMS and AMPS users.
• Monitors mailroom operations, schedules, routes, carriers, and ILMS profiles to troubleshoot issues.
• Occasional travel to CONUS and OCONUS sites; GOV travel between local sites.

Skills

AMPS proficiency

ILMS proficiency

Microsoft Office

Travel ability

Education

High school diploma or GED

Tools

DoW AMPS

USPS Postal Explorer

USPS Product Tracking

Job description

Chenega MIOS is seeking a Desk Officer in Arlington, VA to support Diplomatic Pouch and Mail operations, ensuring compliance with laws and efficient service delivery. The role involves coordinating with post offices, USPS, and federal agencies to resolve operational issues.

You will work with ILMS and AMPS systems, monitor mailroom activities, and contribute to training materials while occasionally traveling to CONUS/OCONUS sites.