Desk Officer, Global Diplomatic Pouch Ops

Chenega Professional Services Strategic Business Unit; Arlington (VA); On-site; USD 109,000 - 135,000; Full time

Job summary

Chenega MIOS is seeking a Desk Officer in Arlington, VA to support Diplomatic Pouch and Mail operations. You’ll monitor workflows, coordinate resolutions, and ensure compliance with regulatory requirements while communicating findings to post and DPM management.

The role requires a high school diploma, DoS/DoW experience, and a Secret clearance with the ability to pass background checks. Travel is <25% as needed.

Qualifications

• High school diploma or GED required.
• Direct experience with USPS, DoS, and/or DoW postal operations, policies, and regulations.
• Secret clearance required; ability to pass background and drug screening.
• Proficiency with AMPS, ILMS, and related postal systems.

Responsibilities

• Proactively monitors Diplomatic Pouch and Mail operations, identifies disruptions, and implements corrective actions balancing service, transportation, and costs.
• Acts as primary POC for operational issues, coordinates resolutions, and maintains event logs.
• Liaises with USPS, DoW, and other Federal agencies to resolve issues.
• Provides guidance to post mailroom operations to ensure efficiency and compliance.
• Conducts compliance reviews and presents recommendations to management.
• Supports online training materials for ILMS and AMPS.
• Monitors mail routes, schedules, carriers, and metrics to troubleshoot issues.
• Occasionally travels to CONUS and OCONUS sites; GOV travel between local sites.
• Performs other duties as assigned.

Skills

AMPS/ILMS proficiency

Microsoft Office

Travel ability <25%

Education

High school diploma or GED

Tools

AMPS

ILMS

Job description

Chenega MIOS is seeking a Desk Officer in Arlington, VA to support Diplomatic Pouch and Mail operations. You’ll monitor workflows, coordinate resolutions, and ensure compliance with regulatory requirements while communicating findings to post and DPM management.

The role requires a high school diploma, DoS/DoW experience, and a Secret clearance with the ability to pass background checks. Travel is <25% as needed.