Desk Officer

Chenega MIOS SBU; Arlington (VA); On-site; USD 109,000 - 135,000; Full time

Job summary

Chenega MIOS is seeking a Desk Officer in Arlington, VA to support Diplomatic Pouch and Mail operations, ensuring compliance with laws and efficient service delivery. The role involves coordinating with post offices, USPS, and federal agencies to resolve operational issues.

You will work with ILMS and AMPS systems, monitor mailroom activities, and contribute to training materials while occasionally traveling to CONUS/OCONUS sites.

Qualifications

• High school diploma or equivalent required.
• Direct experience with USPS, DoS, and/or DoW postal operations, policies, and regulations.
• Secret clearance required.
• Background and drug screening required.

Responsibilities

• Proactively monitors Diplomatic Pouch and Mail operations and identifies disruptions; implements corrective actions.
• Acts as primary POC for operational issues; coordinates resolutions and maintains event logs.
• Liaises with USPS, DoW, and other Federal agencies to resolve issues.
• Provide guidance to post mailroom operations to ensure efficiency and compliance.
• Conducts compliance reviews and makes recommendations to management.
• Develops and presents online training for ILMS and AMPS users.
• Monitors mailroom operations, schedules, routes, carriers, and ILMS profiles to troubleshoot issues.
• Occasional travel to CONUS and OCONUS sites; GOV travel between local sites.

Skills

AMPS proficiency

ILMS proficiency

Microsoft Office

Travel ability

Education

High school diploma or GED

Tools

DoW AMPS

USPS Postal Explorer

USPS Product Tracking

Job description

Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Summary

Desk Officer

Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.

The Diplomatic Pouch and Mail (DPM) Desk Officer provides wide-ranging, high-level support to global DPM operations to ensure services provided meet the operational laws, rules, regulations, activities, and needs of the personnel being served.

Responsibilities

• Proactively monitors Diplomatic Pouch and Mail operations [both Diplomatic Post Office (DPO) and Unclassified Pouch (UCP)], identifies disruptions, and implements corrective actions that balance service requirements, transportation effectiveness, and costs
• Acts as primary POC for operational issues, coordinates resolutions, and maintains detailed event logs; communicates findings and recommendations to post and DPM management
• Regularly liaises with USPS, Department of War (DoW), and other Federal agencies to resolve operational issues
• Provides advanced guidance and oversight to post mailroom operations at overseas posts to ensure services are efficient, compliant, and effective
• Conducts compliance reviews and evaluations of post mailroom operations; provides recommendations to management
• Participates in developing, updating, and presenting online training materials supporting users of the Department of State’s system of record - currently the Integrated Logistics Management System (ILMS) - and the military’s Automated Military Postal System (AMPS)
• Monitors and evaluates mailroom operations, dispatch schedules, routes and carriers, mail metrics (i.e., volumes, scan events, etc.), ILMS profiles, global events, and communications to identify and assist with troubleshooting software issues and resolving complex pouch and mail management issues
• Occasionally travels to CONUS and OCONUS sites; GOV use authorized for travel between local sites
• Other duties as assigned

Qualifications

• High school diploma or equivalent GED required
• Direct experience with USPS, DoS, and/or DoW postal operations, policies, and regulations
• Secret clearance required
• Successfully pass background and drug screening

Preferred Qualifications

• Proficiency with DoW AMPS, USPS Postal Explorer, and USPS Product Tracking
• Experience with Diplomatic Pouch and mailroom operations

Knowledge, Skills And Abilities

• Proficient with AMPS and ILMS, or ability to become proficient within 90 days of onboarding
• Proficient in Microsoft Office software
• Ability to travel

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

• Chenega MIOS web site - www.chenegamios.com
• Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
• LinkedIn - https://www.linkedin.com/company/1472684/
• Facebook - https://www.facebook.com/chenegamios/
• #Chenega Defense & Aerospace Solutions, LLC

Estimated Salary/Wage

USD $108,800.00/Yr. Up to USD $135,000.00/Yr.