Global Playtest Operations Lead

Riot Games; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Riot Games in Shanghai seeks a Playtest Operations Producer to own playtest operations, coordinate cross-functional teams, and ensure robust execution of research activities. You will manage the Shanghai playtest lab, coordinate participant recruitment, and maintain lab equipment and documentation.

Responsibilities include aligning global stakeholders, tracking milestones, and resolving blockers to keep studies on schedule.

Qualifications

• 2+ years in research operations, project coordination, or related fields.
• 1+ years operating computer labs or audiovisual environments.
• Experience coordinating multi-stakeholder projects with schedules and deliverables.
• Experience creating and maintaining project plans and tracking systems.
• Familiarity with Agile, Scrum, Jira, Miro, or Notion.
• Experience coordinating participant-facing activities and research sessions.
• Fluent English and Mandarin in writing and speaking.
• Willingness to travel internationally.

Responsibilities

• Own the operational planning and execution of playtests and studies.
• Coordinate recruitment, screening, scheduling, and compensation across regions.
• Prepare and maintain the Shanghai playtest lab setup and equipment.
• Translate study objectives into operational plans and ensure session readiness.
• Coordinate with China-based and global stakeholders to align schedules.
• Track milestones, risks, issues, and dependencies; resolve blockers.
• Manage research operations vendors and communications.
• Improve processes through documentation and standardized workflows.

Skills

Research operations

Project coordination

Stakeholder management

Vendor management

Cross-functional collaboration

Communication (English/Mandarin)

Travel readiness

Tools

Jira

Miro

Notion

Job description

Riot Games in Shanghai seeks a Playtest Operations Producer to own playtest operations, coordinate cross-functional teams, and ensure robust execution of research activities. You will manage the Shanghai playtest lab, coordinate participant recruitment, and maintain lab equipment and documentation.

Responsibilities include aligning global stakeholders, tracking milestones, and resolving blockers to keep studies on schedule.