Global Platform Solutions Trainer

American Express Global Business Travel; Salem (OR); On-site; USD 72,000 - 134,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion programs

Job summary

American Express Global Business Travel is seeking a Global Client Trainer for Egencia to empower client success through expert enablement in a fast-paced environment. You will partner with Sales, Account Management, and Implementation to tailor training, drive adoption of the Egencia platform, and translate complex features into measurable business value.

You will deliver standardized programs, onboard new clients, manage demos, and participate in industry events.

Qualifications

• 2–5 years in corporate travel, B2B SaaS, or related environments.
• Able to translate technical concepts into business value for non-technical audiences.
• Strong facilitation and presentation skills with comfort presenting to all levels, including C-suite executives.
• Proficient with Salesforce, Microsoft Office (Word, PowerPoint), Seismic, and Crayon.
• Working knowledge of integration solutions including SFTP and REST/SOAP APIs.
• Excellent listening, questioning, and consultative abilities; able to demonstrate solutions remotely and in-person.

Responsibilities

• Create and deliver standardized, high-quality training programs tailored to customer needs that maximize platform adoption.
• Schedule and conduct public trainings with pre- and post-training support and QA coordination.
• Coordinate new client onboarding and training initiatives with Implementation and Account Management teams.
• Manage demo requests through Salesforce; collaborate with Sales to define objectives and tech requirements.
• Serve as technical expert during client presentations, translating Egencia features into business value.
• Represent Egencia at industry tradeshows and provide pre-sales guidance on API integrations and system connectivity.
• Develop and maintain extensive knowledge of the Egencia platform; customize configurations to meet client needs.
• Learn new product releases and share knowledge across teams.
• Partner with Product, Technology, Implementation, and Account Management as SME to identify solutions.

Skills

Salesforce

Microsoft Office

Seismic

Crayon

Corporate travel knowledge

Public speaking

Tools

SFTP

REST APIs

SOAP APIs

Job description

American Express Global Business Travel is seeking a Global Client Trainer for Egencia to empower client success through expert enablement in a fast-paced environment. You will partner with Sales, Account Management, and Implementation to tailor training, drive adoption of the Egencia platform, and translate complex features into measurable business value.

You will deliver standardized programs, onboard new clients, manage demos, and participate in industry events.