Global Client Trainer: Platform Solutions

American Express Global Business Travel; Honolulu (HI); Remote; USD 72,000 - 134,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000+ courses

Job summary

American Express Global Business Travel seeks a Global Client Trainer for Egencia to enable rapid adoption of the Egencia platform. You will partner with Sales, Account Management, and Implementation to understand client challenges and deliver tailored training solutions that drive value.

You will combine deep product knowledge with strong client-facing skills, delivering both public trainings and on-demand sessions across time zones, and shaping enablement programs that support our growth and

Qualifications

• 2-5 years in corporate travel, B2B SaaS, or related travel industry environments.
• Ability to translate technical concepts into business value for non-technical audiences.
• Strong facilitation and presentation skills, including to C-suite executives.
• Proficient with Salesforce, Seismic, and Crayon.
• Working knowledge of integration solutions including SFTP and REST/SOAP APIs.
• Ability to work across global time zones.

Responsibilities

• Create and deliver standardized training programs tailored to customer needs to maximize platform adoption.
• Schedule and conduct public trainings with pre- and post-training support and QA coordination.
• Coordinate onboarding and training initiatives with Implementation and Account Management teams.
• Manage demo requests through Salesforce; collaborate with Sales and AM to define objectives and requirements.
• Serve as technical expert during client presentations, translating Egencia features into business value.
• Represent Egencia at industry tradeshows and provide pre-sales guidance on API integrations.
• Develop and maintain knowledge of the Egencia platform; customize configurations to address client needs.
• Proactively learn new product releases and share knowledge across teams.
• Conduct educational sessions with Global Sales and Account Management to build platform knowledge.

Skills

Corporate travel

B2B SaaS

Client training

Sales enablement

Salesforce

APIs (REST/SOAP)

Seismic

Crayon

Public speaking

Remote facilitation

Tools

Salesforce

Seismic

Crayon

Job description

American Express Global Business Travel seeks a Global Client Trainer for Egencia to enable rapid adoption of the Egencia platform. You will partner with Sales, Account Management, and Implementation to understand client challenges and deliver tailored training solutions that drive value.

You will combine deep product knowledge with strong client-facing skills, delivering both public trainings and on-demand sessions across time zones, and shaping enablement programs that support our growth and