Global Platform Solutions Trainer

American Express Global Business Travel; United States; On-site; USD 72,000 - 134,000; Full time

Benefits offered by this job

Travel perks

Learning platform access

Inclusive culture

Job summary

Amex GBT is hiring a Global Client Trainer for Egencia to drive client success through tailored training and platform adoption. You will partner with Sales, Account Management, and Implementation to onboard new clients and translate complex Egencia features into tangible business value.

The role requires 2–5 years in corporate travel or B2B SaaS, strong facilitation skills, and proficiency with Salesforce and Seismic. You will train across global time zones and participate in industry events.

Qualifications

• 2-5 years in corporate travel, B2B SaaS, or related travel industry environments
• Proven ability to translate technical concepts into business value for non-technical audiences
• Strong facilitation and presentation skills with comfort presenting to all levels, including C-suite executives
• Proficient with Salesforce, Microsoft Office (Word, PowerPoint), Seismic, and Crayon
• Working knowledge of integration solutions including SFTP and REST/SOAP APIs with sharp technical learning aptitude
• Excellent listening, questioning, and consultative abilities; comfortable demonstrating technology solutions remotely and in-person
• Ability to influence clients, agents, vendors, and partners while communicating technical information accessibly
• Familiarity with sales methodologies such as Sandler, Spanco, or Customer Centric Selling
• Self-motivated with ability to manage multiple priorities in fast-paced environments
• Ability to work flexible hours to provide training across global time zones

Responsibilities

• Create and deliver standardized, high-quality training programs tailored to customer needs that maximize platform adoption
• Schedule and conduct consistent public trainings with pre- and post-training support and QA coordination
• Coordinate onboarding and training initiatives with Implementation and Account Management teams
• Manage demo requests through Salesforce; collaborate on objectives and technical requirements
• Serve as technical expert during client presentations, translating Egencia features into business value
• Represent Egencia at industry tradeshows and provide pre-sales guidance on API integrations and system connectivity
• Develop and maintain knowledge of the Egencia platform; customize configurations for customer needs
• Learn new product releases and share knowledge on local processes and updates across teams
• Conduct educational sessions with Global Sales and Account Management to build platform knowledge and sales confidence

Skills

Corporate travel

B2B SaaS

Presentation skills

Client enablement

Sales support

Tools

Salesforce

Microsoft Office

Seismic

Crayon

Job description

Amex GBT is hiring a Global Client Trainer for Egencia to drive client success through tailored training and platform adoption. You will partner with Sales, Account Management, and Implementation to onboard new clients and translate complex Egencia features into tangible business value.

The role requires 2–5 years in corporate travel or B2B SaaS, strong facilitation skills, and proficiency with Salesforce and Seismic. You will train across global time zones and participate in industry events.