Global Client Trainer: Platform Solutions Enablement

American Express Global Business Travel; Augusta (ME); On-site; USD 72,000 - 134,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000+ courses

Job summary

American Express Global Business Travel is hiring a Global Client Trainer for Egencia to lead client enablement and training initiatives across our Platform Solutions team. You will partner with Sales, Account Management and Implementation to tailor training, drive adoption, and support onboarding.

You will translate complex Egencia features into business value, deliver public trainings, and manage demos via Salesforce.

Qualifications

• 2–5 years in corporate travel, B2B SaaS, or related travel industry environments.
• Proven ability to translate technical concepts into business value for non-technical audiences.
• Strong facilitation and presentation skills with comfort presenting to all levels, including C-suite executives.
• Proficient with Salesforce, Microsoft Office (Word, PowerPoint), Seismic, and Crayon.
• Working knowledge of integration solutions including SFTP and REST/SOAP APIs with sharp technical learning aptitude.
• Excellent listening, questioning, and consultative abilities; comfortable demonstrating technology solutions remotely and in-person.
• Ability to effectively influence and guide clients, agents, vendors, and partners while communicating technical information accessibly.
• Familiarity with sales methodologies such as Sandler, Spanco, or Customer Centric Selling.
• Self-motivated with ability to manage multiple priorities, develop own schedule, and thrive in fast-paced environments.
• Ability to work flexible hours to provide training and support across global time zones.

Responsibilities

• Create and deliver standardized, high-quality training programs tailored to customer needs that maximize platform adoption.
• Schedule and conduct consistent public trainings with comprehensive pre- and post-training support and quality assurance coordination.
• Coordinate new client onboarding and training initiatives in partnership with Implementation and Account Management teams.
• Manage demo requests through Salesforce; collaborate with Sales and Account Management to define objectives and technical requirements.
• Serve as technical expert during client presentations, translating complex Egencia features into measurable business value.
• Represent Egencia at industry tradeshows and provide pre-sales technical guidance on API integrations, HR feeds, and system connectivity.
• Develop and maintain extensive working knowledge of the Egencia platform; customize configurations to address customer business and technical needs.
• Proactively learn new product releases and share knowledge on locally specific processes, features, and updates across teams.
• Conduct educational sessions with Global Sales and Account Management teams to build platform knowledge and sales confidence; facilitate training on new product feature configurations.
• Partner with Product, Technology, Implementation, and Account Management teams as SME to identify solutions, gather competitive intelligence, and align training with business objectives.

Skills

Training delivery

Client enablement

Cross-functional collaboration

Presentation skills

Business acumen

Remote and in-person facilitation

Time-zone flexibility

Stakeholder management

Solution-oriented thinking

Communication of technical concepts

Tools

Salesforce

Seismic

Crayon

Job description

American Express Global Business Travel is hiring a Global Client Trainer for Egencia to lead client enablement and training initiatives across our Platform Solutions team. You will partner with Sales, Account Management and Implementation to tailor training, drive adoption, and support onboarding.

You will translate complex Egencia features into business value, deliver public trainings, and manage demos via Salesforce.