Global Performance Manager

Jones Lang LaSalle Incorporated; San Antonio (TX); Remote; USD 110,000 - 136,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Global Performance Manager to lead the BI and Analytics function, drive client reporting, and oversee account technology and performance support programs. You will translate business objectives into a cohesive BI strategy, promote data visualization, and manage cross-functional initiatives at global scale.

The role emphasizes leadership, deep analytics, and collaboration with senior clients, vendors, and JLL staff, including ensuring information security

Qualifications

• 4-year degree and 5+ years relevant work experience.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Proven leadership and client relationship management.

Responsibilities

• Translate client objectives into an information management and BI strategy.
• Develop data management and interpretation skills within the account team.
• Lead technology-related projects and ensure information security compliance.
• Provide regular reporting and updates to clients and colleagues at multiple levels.

Skills

Microsoft BI stack

Data visualization

Analytical skills

Leadership

Education

4-year degree

Tools

SharePoint

PowerPivot

PowerView

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What his job involves:

The Global Performance Manager has responsibility for our Business Intelligence (BI) and Analytics function, all client reporting, as well as the account technology and performance support programs. BI touches all aspects of account service delivery. Growing analytics capability throughout the account is an important deliverable. The role is a member of the account leadership team and has influence across all areas of client service delivery.

What your day-to-day will look like:

Business Intelligence and Performance Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level. Develop data management and interpretation skills in the account team, including predictive modelling and simulation techniques for performance improvement. Deep understanding of contract key performance indicator and reporting requirements and client expectations. Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the industry and the BI/data fields. Devise and promote creative data visualization. Technology Lead account and client relationship with JLLT. Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations. Act as Program Manager for technology-related projects and initiatives. Leadership Identify savings and improvement opportunities, or problems requiring innovative solutions. Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times. Lead regular performance reviews with the client at the functional, leadership and executive levels. Promote success powerfully, such that our client recognizes the value of your work. Strategic planning at the service line and account levels.

Key Performance Measures

Design, implement, and manage a program to administer the contractual Key Performance Indicators and Service Level Agreements regionally and globally. Collaborate with suppliers, client, and JLL colleagues to evolve the KPI structure over time, drawing on industry and JLL best practices.

People Management

Provides superior performance through managing others: excellent people management and coaching skills. Assists account leadership to identify, recruit, attract and retain talent for a variety of JLL roles. Other Demonstrates success directly interfacing with client senior management, vendors and JLL staff throughout all levels of a global Client real estate organization. Participates in creation and implementation of quality control initiatives, and other quality practices and procedures. Any and all other duties and tasks assigned. Ownership and support for JLL internal reporting deliverables and reporting, including JLL’s internal systems such as Nexus.

Required Qualifications

4-year degree 5 years relevant work experience Excellent communication and presentation skills (verbal and written) Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans. Process Management experience or demonstrated skills –Results driven – the ability to analyze, act, and implement to ensure we achieve desired results Strong leadership, organizational and execution skills Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes. Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical. Flexibility. We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence. Experience of extrapolating and visualizing data to derive actionable intelligence Experience with Microsoft Business Intelligence stack (Sharepoint, PowerPivot, PowerView) Advanced user of Microsoft Office (Excel, Word, PowerPoint) Corrigo experience

Preferred Qualifications

Six Sigma black belt certification a plus MBA or Masters degree in Statistics, Applied Mathematics or related field advantageous Experience working with global organizations Managing processes spanning multiple global regions. MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query Skills are a plus IFMA Certified Facility Manager or similar

Location

Remote –SAN ANTONIO, TX, St. Paul, MN

Compensation

Expected compensation for this position: 110,000.00 – 136,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Employment Terms

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

EEO & Diversity

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.More information about how JLL processes your personal data can be found in our Candidate Privacy Statement. The JLL Privacy Notice applies to all data collected via the recruitment process, which is kept secure for the required period and is later deleted safely and securely.JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For further details please see our career site pages for each country.