Global Performance Manager

JLL; Saint Paul (MN); Remote; USD 110,000 - 136,000; Full time

Benefits offered by this job

401(k) plan with matching company(con)

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through_D

Job summary

JLL is seeking a Global Performance Manager to lead BI and analytics, client reporting, and account technology initiatives. You will shape data strategy, develop predictive insights, and drive performance improvements across service lines.

You will lead cross-functional teams, manage KPI programs, and present updates to senior client stakeholders. This role requires strong leadership, advanced MS Office and BI skills, and experience with Corrigo and global accounts.

Qualifications

• 4-year degree.
• 5 years relevant work experience.
• Excellent communication and presentation skills.
• Strong analytical skills with a track record of identifying issues and solutions.
• Process management experience or demonstrated skills.
• Strong leadership, organizational and execution skills.
• Client relationship management with senior executive credibility.
• Team-building across dispersed, global stakeholders.
• Flexibility to adapt to regional/cultural differences.
• Experience extrapolating and visualizing data for actionable intelligence.
• Experience with Microsoft BI stack: SharePoint, PowerPivot, PowerView.
• Advanced Microsoft Office: Excel, Word, PowerPoint.
• Corrigo experience.

Responsibilities

• Translate client objectives into BI and analytics strategy.
• Develop data management and predictive modelling for performance.
• Understand KPI reporting requirements and client expectations.
• Promote best practices and link to industry BI trends.
• Devise and promote data visualization.
• Lead account and client relationships with JLLT.
• Manage information security compliance for technology implementations.
• Act as Program Manager for tech initiatives.
• Identify savings and improvements; report progress to clients.
• Lead performance reviews with client executives.
• Promote value of work to clients.
• Strategic planning at service line and account levels.
• Oversee KPI programs regionally and globally.

Skills

Power BI

Excel

PowerPoint

SharePoint

Data visualization

Analytical skills

Client relationship mgmt

Team-building

Leadership

Corrigo experience

Education

4-year degree

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What his job involves

The Global Performance Manager has responsibility for our Business Intelligence (BI) and Analytics function, all client reporting, as well as the account technology and performance support programs. BI touches all aspects of account service delivery. Growing analytics capability throughout the account is an important deliverable. The role is a member of the account leadership team and has influence across all areas of client service delivery.

What your day-to-day will look like

Business Intelligence and Performance

• Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
• Develop data management and interpretation skills in the account team, including predictive modelling and simulation techniques for performance improvement.
• Deep understanding of contract key performance indicator and reporting requirements and client expectations.
• Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the industry and the BI/data fields.
• Devise and promote creative data visualization.

Technology

• Lead account and client relationship with JLLT.
• Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations.
• Act as Program Manager for technology-related projects and initiatives.

Leadership

• Identify savings and improvement opportunities, or problems requiring innovative solutions.
• Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
• Lead regular performance reviews with the client at the functional, leadership and executive levels.
• Promote success powerfully, such that our client recognizes the value of your work.
• Strategic planning at the service line and account levels.

Key Performance Measures

• Design, implement, and manage a program to administer the contractual Key Performance Indicators and Service Level Agreements regionally and globally.
• Collaborate with suppliers, client, and JLL colleagues to evolve the KPI structure over time, drawing on industry and JLL best practices.
• People Management
• Provides superior performance through managing others: excellent people management and coaching skills.
• Assists account leadership to identify, recruit, attract and retain talent for a variety of JLL roles.

Other

• Demonstrates success directly interfacing with client senior management, vendors and JLL staff throughout all levels of a global Client real estate organization.
• Participates in creation and implementation of quality control initiatives, and other quality practices and procedures.
• Any and all other duties and tasks assigned.
• Ownership and support for JLL internal reporting deliverables and reporting, including JLL's internal systems such as Nexus.

Required Qualifications

• 4-year degree
• 5 years relevant work experience
• Excellent communication and presentation skills (verbal and written)
• Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
• Process Management experience or demonstrated skills -Results driven - the ability to analyze, act, and implement to ensure we achieve desired results
• Strong leadership, organizational and execution skills
• Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
• Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.
• Flexibility. We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence.
• Experience of extrapolating and visualizing data to derive actionable intelligence
• Experience with Microsoft Business Intelligence stack (Sharepoint, PowerPivot, PowerView)
• Advanced user of Microsoft Office (Excel, Word, PowerPoint)
• Corrigo experience

Preferred Qualifications

• Six Sigma black belt certification a plus
• MBA or Masters degree in Statistics, Applied Mathematics or related field advantageous
• Experience working with global organizations
• Managing processes spanning multiple global regions.
• MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query Skills are a plus
• IFMA Certified Facility Manager or similar

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position

110,000.00 - 136,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote -SAN ANTONIO, TX, St. Paul, MN

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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