Performance Services Coach

JLL; Chicago (IL); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in Chicago is seeking a Performance Services Coach to join HR Operations. You will deliver coaching to managers on performance services, assist with warnings and performance plans, and collaborate with HR partners to resolve issues.

You will use Workday and CAI tools to ensure consistency and support process improvements while maintaining 100% compliance with regulations. Location is on-site in Chicago, IL.

Qualifications

• 5+ years of HR experience with success in performance services, process improvement, or operational roles focusing on performance excellence.
• Proven experience in performance services and operational excellence; strong project skills and the ability to simplify the complex.
• Proficiency in Workday, Excel and data analysis tools, plus excellent coaching, presentation, and stakeholder services abilities.

Responsibilities

• Deliver end-to-end targeted coaching and training to managers on performance services best practices and feedback delivery techniques.
• Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and terminations; support reductions in force.
• Partner with HR, legal and other stakeholders to resolve performance services issues.
• Utilize Workday documentation and CAI tools to ensure consistency and support system upgrades and process enhancements.
• Generate insights from Workday data and present findings to stakeholders with data visualization.

Skills

HR experience

Performance services

Workday

Data analysis

Coaching

Stakeholder services

Tools

Workday

CAI

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Performance Services Coach

What this job involves:

Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.

What your day-to-day responsibilities will look like:

Manager Capability Development & Coaching:

• Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
• Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations. In addition, assist managers with reductions in force.
• Provide individual mentoring and skill-building support to managers to improve their performance services capabilities

Collaboration with Performance Services Partners

• Effectively partner with employee relations, legal and HR partners to resolve performance services issues

Operational Excellence and Performance Tools:

• Utilize Workday process documentation to ensure performance services consistency
• Utilize performance services tools including CAI to help managers role play and execute difficult conversations
• Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements

Performance Analytics & Continuous Improvement

• Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps
• Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools

Compliance & Quality Assurance

• Ensure all performance services activities maintain 100% compliance with federal, state, and local regulations while optimizing operational efficiency
• Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations

Qualifications

• Experience: 5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence
• Core Competencies: Proven experience in performance services and operational excellence; Strong project services skills and the ability to simplify the complex; Knowledge of performance services methodologies, and compliance frameworks
• Technical & Communication Skills: Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 85,000.00 – 105,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site – Chicago, IL, Dallas, TX

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognises the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritises mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay

For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com