Global People Success Partner — HR Operations

ConcertAI; United States; Hybrid; USD 84,000 - 105,000; Full time

Job summary

ConcertAI is seeking a People Success Partner to support a distributed U.S. workforce within a fast-growing, healthcare‑tech environment. You will own recruiting operations, onboarding, benefits, and employee relations across U.S., Japan, and Europe, ensuring policy compliance and a high‑quality employee experience.

The role emphasizes collaboration with HR leadership, data accuracy in ADP, and a strong customer-service mindset. Some travel for events may be required.

Qualifications

• Bachelor's Degree and at least 5 years of relevant experience in HR Operations.
• Proven ability as a People Success Partner, HR generalist, or HRBP supporting a distributed U.S. workforce in tech, healthcare technology, or B2B software.
• Experience working at a company of roughly 100–500 employees is a strong fit.

Responsibilities

• Own U.S. recruiting operations — intake, interview process health, offers, and close — with hiring managers and external search as needed.
• Run remote-first onboarding from accepted offer through day 90: new hire orientation, benefits explanation, company policies and practices, I-9 and E-Verify, equipment, appropriate systems access, establish designated department buddy, and 30-60-90 follow-through.
• Process job changes, promotions, leaves, and other employee data changes in ADP. Prepare related letters and keep digital personnel files current.
• Own offboarding: prepare exit documents, conduct exit conversations, coordinate access and equipment close-out, and a clean ADP termination with benefits end dates.
• Manage U.S., Japan, and Europe contractors as primary owner (agreements, onboarding/offboarding, manager questions, offboarding).
• Be the first point of contact for employee inquiries. Answer with sound judgment and sensitivity inside company policy and applicable law. Escalate as appropriate.
• Run day-to-day U.S. benefits administration: new-hire enrollment, qualifying life events, vendor tickets, deductions issues, COBRA coordination, and open enrollment project management.

Skills

HR Operations

Recruiting coordination

Benefits administration

Employee relations

Training & culture

Education

Bachelor's Degree

Tools

ADP Workforce Now

Job description

ConcertAI is seeking a People Success Partner to support a distributed U.S. workforce within a fast-growing, healthcare‑tech environment. You will own recruiting operations, onboarding, benefits, and employee relations across U.S., Japan, and Europe, ensuring policy compliance and a high‑quality employee experience.

The role emphasizes collaboration with HR leadership, data accuracy in ADP, and a strong customer-service mindset. Some travel for events may be required.