Global People Success Partner – Americas/EMEA/Japan

ConcertAI; Raleigh (NC); Remote; USD 84,000 - 105,000; Full time

Job summary

TeraRecon is seeking an experienced HR Operations professional to own employee lifecycle, benefits administration, and culture initiatives in a primarily remote U.S. role with rare travel.

You will partner with Head of HR and Finance to optimize benefits, payroll accuracy, and employee experience across the U.S., Japan, and Europe. You will drive onboarding/offboarding, support a distributed workforce, and ensure compliance with federal, state, and local requirements while mentoring managers and

Qualifications

• Bachelor's Degree and at least 5 years of relevant experience in HR Operations.
• Experience as a People Success Partner, HR generalist, or HRBP supporting a distributed U.S. workforce in tech, healthcare technology, or B2B software.
• Experience working at a company of roughly 100-500 employees is a strong fit.
• Hands-on U.S. benefits operations: open enrollment, qualifying events, vendor management, and employee education.
• Willingness to participate in plan selection and renewals; comfortable reading a renewal, comparing options with a broker, and translating that into employee impact.
• Experience delivering manager training or culture programs; facilitating a room or a virtual session.
• Proven employee-relations judgment and manager coaching. You have sat with a manager before a hard conversation and after one.
• Full-cycle familiarity with recruiting coordination and onboarding.
• Comfort entering and auditing transactions in an HRIS, plus Microsoft Office and everyday communication tools. ADP Workforce Now experience is a plus.
• Ability to travel rarely for events or critical in-person training.
• Clear written and verbal communication. Organized, accurate with confidential information, and able to move several workstreams at once with a sense of urgency.

Responsibilities

• Run onboarding from offer to day 90, including orientation, benefits explanation, and I-9/E-Verify.
• Process changes in ADP and prepare related letters; maintain digital personnel files.
• Own offboarding: exit docs, conversations, and benefits end dates.
• Manage U.S., Japan, and Europe contractors as primary owner.
• Be first contact for employee inquiries with sound judgment and policy compliance.
• Run day-to-day U.S. benefits administration and OE project management.
• Collaborate on benefits selection, renewals, and broker reviews.
• Educate employees on U.S., Japan, and Europe plan details; align vendors.

Skills

HR Operations

People Success Partner

HR generalist

HRBP

Recruiting coordination

Onboarding

HRIS

MS Office

Education

Bachelor's Degree

Tools

ADP Workforce Now

Job description

TeraRecon is seeking an experienced HR Operations professional to own employee lifecycle, benefits administration, and culture initiatives in a primarily remote U.S. role with rare travel.

You will partner with Head of HR and Finance to optimize benefits, payroll accuracy, and employee experience across the U.S., Japan, and Europe. You will drive onboarding/offboarding, support a distributed workforce, and ensure compliance with federal, state, and local requirements while mentoring managers and