Global People Operations Lead, HRIS & Process Innovation

Appcast, Inc; Newton (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Appcast, Inc. is seeking a Manager of People Operations to lead all facets of HR operations, systems, policies, compliance, and employee services. You will design scalable processes, leverage AI-enabled solutions, and partner cross-functionally to align people programs with business goals.

The role requires strong HR operations experience, HRIS expertise, and the ability to drive continuous improvement. You will manage a team, develop policies, and ensure regulatory compliance across North

Qualifications

• Bachelor’s degree in HR, payroll, compensation or relevant field is required.
• 5+ years of HR experience directly supporting HR operations, a client group or business unit in HR operations is required.
• Global HR experience is a plus.

Responsibilities

• Ensure HRIS designs meet Appcast business requirements and support our culture; ensure system reporting features and dashboards meet the needs of the People team, employees and business partners.
• Lead optimization initiatives across the entire People team for continuous improvement in people processes, systems, and data.
• Plan, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.
• Responsible for designing, improving, and maintaining locally compliant handbooks, employment policies, and procedures that support our culture and business needs.
• Responsible for overseeing all employee life-cycle policies and processes (i.e. immigration, relocation, expatriate) and ensuring procedures are up to date and accurately applied.
• Ensure accurate procedures are in place and followed for systematic onboarding and offboarding processes, including driving continuous improvement to reduce administrative burden to the team while improving the employee experience and capturing accurate data.
• Establish strong working relationships with legal partners to build and maintain knowledge of employment law, staying up to speed on regulatory changes, trends and best practices across the locations in which we operate. Recommend changes to improve and/or enhance HR policies and procedures that maintain compliance while supporting our unique culture.
• Leverage the People ticketing system to deliver best in class service in response to the employee inquiries. Build standard SLA’s for responding to all People tickets and analyze data to provide insights to help identify areas of improvement.
• Provide leadership, direction, and development for the People Operations team, establishing clear goals, driving accountability, building expertise, and fostering a continuous improvement mindset.
• Be comfortable making sound decisions and recommendations with the information available. This sometimes means modifying existing basic policies or past practices, operating in the gray areas, and creating processes and policies to be clearer and more specific with minimal gray areas.

Skills

HR Operations

Employment Law NA

HRIS proficiency

Project Management

Education

Bachelor's degree in HR or related field

Tools

HRIS systems

Job description

Appcast, Inc. is seeking a Manager of People Operations to lead all facets of HR operations, systems, policies, compliance, and employee services. You will design scalable processes, leverage AI-enabled solutions, and partner cross-functionally to align people programs with business goals.

The role requires strong HR operations experience, HRIS expertise, and the ability to drive continuous improvement. You will manage a team, develop policies, and ensure regulatory compliance across North