Global Payroll Delivery Lead

Vistra; United States; On-site; USD 110,000 - 165,000; Full time

Job summary

Vistra in the United States seeks an Enterprise Service Manager, Global Delivery Payroll to drive global payroll delivery without friction for clients. Based in Hungary or Romania, the role focuses on client retention and growth, ensuring accurate, timely payroll delivery while maintaining high client satisfaction. The manager works with enterprise teams and regional stakeholders to deliver a seamless service experience.

Qualifications

• Bachelor’s degree in business administration, management or a related field.
• Ideally 5+ years of payroll / HR experience in a client-facing environment with a track record of delivering against client requests.
• Ideally 5+ years of experience in an operations related environment with a proven ability to deliver cost effective solutions and service design.
• Proven experience in operational and client management.
• Experience in handling complex client discussions.
• Proven ability to repair & improve client relationships.

Responsibilities

• Operate service management framework and govern accounts across the Vistra group.
• Coordinate regular account meetings and maintain account plans to deliver excellent client service.
• Lead relationship governance and client communications for a portfolio of Tier 1/2 clients.

Skills

Client management

Communication

Problem solving

Project management

MS Office

Education

Bachelor’s degree in business administration, management or related field

Tools

MS Office

Job description

Vistra in the United States seeks an Enterprise Service Manager, Global Delivery Payroll to drive global payroll delivery without friction for clients. Based in Hungary or Romania, the role focuses on client retention and growth, ensuring accurate, timely payroll delivery while maintaining high client satisfaction. The manager works with enterprise teams and regional stakeholders to deliver a seamless service experience.