Global Payments Relationship Lead

Bank of America; Charlotte (NC); On-site; USD 118,000 - 185,000; Full time

Job summary

Bank of America is seeking a senior payments strategist to guide GPS Innovation across Consumer, Retail, Private Banking and Wealth Management. You will act as an objective advisor to senior leaders, lead concept progression through the innovation funnel, and partner with SMEs to define requirements, tests, success metrics and a phased commercialization plan.

You will build executive level relationships, analyze payment data and trends, support client onboarding and drive cross‑functional

Qualifications

• 5-10 yrs of relevant business experience and comfort with basic financial modeling (i.e. corporate finance, corporate strategy, consulting)
• Proven experience managing relationships with clients for payment products, programs and services
• Ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources
• Experience analyzing fraud and chargeback performance, identifying trends and partnering with client and internal teams to improve outcomes
• Advanced analytical and problem-solving skills and the ability to identify root causes and recommend practical solutions
• Proficiency in Microsoft Office (comfort with Excel and PowerPoint are required)
• Excellent verbal and written communication skills including the ability to present insights and recommendations to senior client stakeholders
• Demonstrated ability to coordinate across product, operations, technology and service teams to resolve issues and drive results
• Strong organizational skills with the ability to manage multiple priorities, deadlines and client commitments in a fast-paced environment

Responsibilities

• Serves as a lead primary Relationship Manager for a portfolio of large corporate clients, partnering with treasury, payments and service teams to deliver exceptional client experience
• Monitors payment performance, identifying trends and risks across multiple data sources and translating insight into actions that improve client outcomes, operational efficiency and revenue retention
• Leads regular client reviews, addresses complex payment issues, coordinates cross-functional resolution efforts providing proactive recommendations on payment capabilities, process optimization and performance improvement.
• Builds trusted executive level relationships, analyzing payment volumes and service metrics, preparing client-facing performance reporting, tracking service commitments, escalating and resolving issues, supporting onboarding and change initiatives and identifying opportunities to deepen client engagement through consultative problem solving and data driven insights
• Maintains visibility into Payments industry trends and developments

Skills

Business Acumen

Critical Thinking

Customer and Client Focus

Result Orientation

Analytical Thinking

Collaboration

Oral Communications

Stakeholder Management

Adaptability

Innovative Thinking

Planning

Prioritization

Education

Bachelor’s degree in business, finance, economics, analytics or a related field

High School Diploma / GED / Secondary School or equivalent

Tools

Excel

Tableau

PowerPoint

Job description

Bank of America is seeking a senior payments strategist to guide GPS Innovation across Consumer, Retail, Private Banking and Wealth Management. You will act as an objective advisor to senior leaders, lead concept progression through the innovation funnel, and partner with SMEs to define requirements, tests, success metrics and a phased commercialization plan.

You will build executive level relationships, analyze payment data and trends, support client onboarding and drive cross‑functional