Global Payments Engineering Partner Lead

Google; Sunnyvale (CA); On-site; USD 183,000 - 265,000; Full time

Job summary

Google is seeking a senior leader in gTech Users and Products (gUP) to oversee the end-to-end customer care strategy for Payments features. You will influence product strategy through data-driven insights and collaborate with Engineering, Product Management, UX, and Legal to scale global support while ensuring regulatory compliance and an excellent user experience.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
• 8 years of experience working with customer-side web technologies (e.g., HTTP, HTML, JavaScript, XML, TypeScript) and database technologies (e.g., SQL, NoSQL).

Responsibilities

• Partner across cross-functional groups (Engineering, Product Management, UX, and Legal) to lead customer support readiness for global product launches. Ensure that consumer needs are prioritized within the product development life-cycle and provide operational expertise to scale support effectively.
• Develop and implement scalable customer service models and workflows that increase efficiency while maintaining high-quality support standards. Identify opportunities to remove operational friction and reduce costs without compromising the user experience or regulatory compliance.
• Drive collaboration across Product, Legal, Compliance, and external partners to deliver a cohesive Consumer Payments strategy. Ensure a seamless user experience across all global markets and feature sets.

Skills

Technical leadership

People management

Project management

Process mapping

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree in Engineering, Computer Science, or related field

Job description

Google is seeking a senior leader in gTech Users and Products (gUP) to oversee the end-to-end customer care strategy for Payments features. You will influence product strategy through data-driven insights and collaborate with Engineering, Product Management, UX, and Legal to scale global support while ensuring regulatory compliance and an excellent user experience.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.