Global Payments ACH Returns Analyst - Excellence in Ops

Bank of America Corporation; Richmond (RI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Benefits eligible

Industry-leading benefits

Job summary

Bank of America is seeking a Corporate Returns Operations Analyst to process ACH return activities, review cases, and ensure compliance with service levels and controls. The role emphasizes data-driven decision making, documentation, and collaboration to mitigate risks.

Responsibilities include prioritizing workload, performing 4-Eye verifications, and supporting process improvement initiatives while maintaining sensitive client information with integrity.

Qualifications

• Minimum of 1 year in a high-volume, deadline-driven environment.
• Strong attention to detail and quality adherence.
• Proven analytical and problem-solving skills.
• Ability to follow detailed procedures and maintain controls.
• Excellent organization, prioritization, and time management.

Responsibilities

• Process Corporate/Commercial ACH return activity accurately within SLA.
• Review and process eTask cases, CCD/CTX items, flat-file activity, dishonors and other work.
• Research transactions to determine proper processing or resolution.
• Maintain work queues with FIFO prioritization and aging.
• Support 4-Eye Verification to strengthen controls.
• Document tasks and track processing activities.
• Monitor Outlook for time-sensitive requests and escalate as needed.
• Identify CCD/CTX cases and create eTask assignments as required.
• Escalate issues and risks to leadership or SMEs.
• Assist with workload management and cross-functional coverage.
• Participate in training, process improvements, and projects.

Skills

Attention to Detail

Customer Focus

Data Analytics

Process Management

Research

Adaptability

Critical Thinking

Reporting

Written Communication

Data Management

Policies & Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Tools

Microsoft Outlook

Excel

Teams

Job description

Bank of America is seeking a Corporate Returns Operations Analyst to process ACH return activities, review cases, and ensure compliance with service levels and controls. The role emphasizes data-driven decision making, documentation, and collaboration to mitigate risks.

Responsibilities include prioritizing workload, performing 4-Eye verifications, and supporting process improvement initiatives while maintaining sensitive client information with integrity.