Global Patient Services Operations Manager

Partner's Healthcare; Boston (MA); On-site; USD 87,000 - 126,000; Full time

Job summary

Mass General Brigham's International Patient Center at Massachusetts General Hospital is seeking a manager to oversee clinical operations and administrative functions. This role coordinates care logistics for international patients, leads a team, and partners with senior management to implement policies.

The ideal candidate holds a Bachelor's in Healthcare Administration or related field, 5–7 years in healthcare administration with 2–3 in leadership, and strong skills in organization,

Qualifications

• Bachelor’s Degree in Healthcare Administration required; related field or Master’s preferred.
• 5–7 years of healthcare administration experience required; 2–3 years in a management role.
• Strong leadership, organizational, and communication skills.

Responsibilities

• Oversee day-to-day administrative functions and office operations.
• Develop, implement, and monitor admin procedures to enhance efficiency.
• Manage administrative staff including hiring, training, scheduling, and evaluations.
• Provide guidance to staff and ensure adherence to hospital policies.
• Ensure compliance with healthcare regulations and accreditation standards.
• Address complex admin issues and patient concerns professionally.

Skills

Leadership

Organizational skills

Communication

Discretion/Confidentiality

Problem-solving

Education

Bachelor's Degree Healthcare Administration

Master's Degree Related Field

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

Mass General Brigham's International Patient Center at Massachusetts General Hospital is seeking a manager to oversee clinical operations and administrative functions. This role coordinates care logistics for international patients, leads a team, and partners with senior management to implement policies.

The ideal candidate holds a Bachelor's in Healthcare Administration or related field, 5–7 years in healthcare administration with 2–3 in leadership, and strong skills in organization,