Manager, MGB International Patient Services

Partner's Healthcare; Boston (MA); On-site; USD 87,000 - 126,000; Full time

Job summary

Mass General Brigham's International Patient Center at Massachusetts General Hospital is seeking a manager to oversee clinical operations and administrative functions. This role coordinates care logistics for international patients, leads a team, and partners with senior management to implement policies.

The ideal candidate holds a Bachelor's in Healthcare Administration or related field, 5–7 years in healthcare administration with 2–3 in leadership, and strong skills in organization,

Qualifications

• Bachelor’s Degree in Healthcare Administration required; related field or Master’s preferred.
• 5–7 years of healthcare administration experience required; 2–3 years in a management role.
• Strong leadership, organizational, and communication skills.

Responsibilities

• Oversee day-to-day administrative functions and office operations.
• Develop, implement, and monitor admin procedures to enhance efficiency.
• Manage administrative staff including hiring, training, scheduling, and evaluations.
• Provide guidance to staff and ensure adherence to hospital policies.
• Ensure compliance with healthcare regulations and accreditation standards.
• Address complex admin issues and patient concerns professionally.

Skills

Leadership

Organizational skills

Communication

Discretion/Confidentiality

Problem-solving

Education

Bachelor's Degree Healthcare Administration

Master's Degree Related Field

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The International Patient Center at Massachusetts General Hospital (MGH) is a full-service, multilingual office designed to assist international patients and their families in navigating care and logistics at MGH. It serves patients from 120 countries and is part of the unified Mass General Brigham International Patient Services team. We are seeking a manager to oversee clinical operations for our MGH International Patient Center.

Summary

Responsible for overseeing and coordinating administrative operations within a hospital office setting. This role ensures the efficient functioning of administrative processes, managing staff, and supporting the overall strategic goals of the hospital. This role also works closely with senior management to implement policies, enhance operational efficiency, and ensure compliance with healthcare regulations.

Essential Functions

• Supervise and coordinate day-to-day administrative functions and office operations.
• Develop, implement, and monitor administrative procedures and policies to enhance efficiency and effectiveness.
• Oversee and manage administrative staff, including hiring, training, scheduling, and performance evaluations.
• Provide guidance and support to staff in resolving operational issues and ensuring adherence to hospital policies.
• Ensure that administrative practices comply with hospital policies, healthcare regulations, and accreditation standards.
• Address and resolve complex administrative issues and patient concerns with professionalism and efficiency.

Qualifications

Education: Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred.

Experience in healthcare administration or related area 5-7 years required and Experience in a management or leadership role 2-3 years required.

Knowledge, Skills and Abilities

• Strong leadership and team management abilities.
• Excellent organizational and multitasking skills.
• Proficiency in office software (e.g., Microsoft Office Suite) and knowledge of electronic health records (EHR) systems.
• Exceptional communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving and decision-making skills.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 55 Fruit Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $86,611.20 - $126,027.20/Annual
• Grade: 8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.