Global Patient Services Manager

Mass General Brigham; Boston (MA); On-site; USD 87,000 - 126,000; Full time

Job summary

The International Patient Center at Massachusetts General Hospital is part of Mass General Brigham. We are seeking a manager to oversee clinical operations and administrative functions for our multilingual international patient services team.

Responsibilities include supervising staff, implementing policies, ensuring regulatory compliance, and coordinating with senior leadership to enhance efficiency at our 55 Fruit Street site in Boston. This is a regular onsite 40-hour-per-week role.

Qualifications

• Bachelor’s degree in healthcare administration or related field required; master’s in related field preferred.
• Experience in healthcare administration or related area 5–7 years required.
• Experience in a management or leadership role 2–3 years required.

Responsibilities

• Supervise day-to-day administrative functions and office operations.
• Develop and monitor administrative procedures and policies to improve efficiency.
• Oversee administrative staff including hiring, training, scheduling, and evaluations.
• Provide guidance and support to staff in resolving operational issues and ensuring adherence to hospital policies.
• Ensure administrative practices comply with hospital policies, healthcare regulations, and accreditation standards.
• Address and resolve complex administrative issues and patient concerns professionally.

Skills

Leadership

Organization

EHR knowledge

Communication

Education

Bachelor’s Degree Healthcare Administration

Master’s Degree Related Field of Study (preferred)

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

The International Patient Center at Massachusetts General Hospital is part of Mass General Brigham. We are seeking a manager to oversee clinical operations and administrative functions for our multilingual international patient services team.

Responsibilities include supervising staff, implementing policies, ensuring regulatory compliance, and coordinating with senior leadership to enhance efficiency at our 55 Fruit Street site in Boston. This is a regular onsite 40-hour-per-week role.