Global Passenger Service & Flight Support Agent

Dnata; Romulus (MI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

Shift options

Job summary

dnata is seeking a Passenger Service Agent to handle essential administrative tasks for international passengers before and after flights. Responsibilities include check-in, document verification, seat assignment, boarding passes, and baggage handling.

The role requires excellent communication, basic computer literacy, and the ability to work varied shifts in a busy airport environment. A valid driver's license and FAA/airport IDs are required.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license and FAA/airport IDs or authorizations.
• Excellent communication and interpersonal skills.
• Basic computer literacy required.
• Ability to stand, bend, and lift up to 70 pounds.

Responsibilities

• Perform electronic check-in for international passengers.
• Verify documents for international and domestic flights.
• Assign passenger seats and ensure correct boarding passes.
• Verify ticket and seat reservations; match manifest to onboard count.
• Announce arrivals/departures as needed; provide passenger information.
• Coordinate with Airlines, Customer Service Reps and Ground Handlers.
• Assist with baggage tagging and reports.
• Maintain knowledge of flight times during shift.

Skills

Excellent communication

Interpersonal skills

Computer literacy

Customer service

Physical ability

Education

High school diploma or GED

Job description

dnata is seeking a Passenger Service Agent to handle essential administrative tasks for international passengers before and after flights. Responsibilities include check-in, document verification, seat assignment, boarding passes, and baggage handling.

The role requires excellent communication, basic computer literacy, and the ability to work varied shifts in a busy airport environment. A valid driver's license and FAA/airport IDs are required.