Global Partner Success Director - Security Solutions

Mastercard; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

Mastercard seeks an experienced Partner Success Director to lead a global team of Partner Success Managers overseeing strategic B2B partners utilizing Mastercard services. The role focuses on onboarding, ongoing relationship management, and driving revenue growth through expansions and strategic initiatives.

Successful candidates will leverage strong data fluency, collaboration across functions, and a track record of improving retention, adoption, and partner satisfaction in a matrixed

Qualifications

• Proven experience leading customer-facing teams.
• Strong data-driven decision making and AI-driven insights usage.
• Proven track record improving retention and adoption with channel partners.
• Collaborative leader who builds relationships across Product, Sales, Marketing and CS.

Responsibilities

• Monitor partner performance, adoption, usage, satisfaction, and revenue.
• Lead a global team of Partner Success managers.
• Drive revenue growth through expansions and renewals.
• Onboard partners, manage ongoing relationships, and align plans with Mastercard strategies.
• Represent partner needs and feedback to internal teams to improve products and services.

Skills

People leadership

Data fluency

Partner management

Cross-functional collaboration

Analytical mindset

Communication skills

Tools

Analytics platforms

Job description

Mastercard seeks an experienced Partner Success Director to lead a global team of Partner Success Managers overseeing strategic B2B partners utilizing Mastercard services. The role focuses on onboarding, ongoing relationship management, and driving revenue growth through expansions and strategic initiatives.

Successful candidates will leverage strong data fluency, collaboration across functions, and a track record of improving retention, adoption, and partner satisfaction in a matrixed