Senior Director, AI-Driven Delivery Transformation

ServiceNow

California (MO)

On-site

USD 229,000 - 412,000

Full time

14 days+

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Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Family leave programs

Job summary

ServiceNow in the United States seeks a Senior Director, Delivery Transformation (AMS) to lead delivery excellence across four integrated functions: customer health assurance, partner delivery management, AI delivery acceleration, and business transformation solution architects.

You will drive time-to-value improvements, forge executive partnerships, mentor large cross-functional teams, and align delivery programs with strategic goals, with a focus on scalable, high-quality outcomes for Fortune

Qualifications

12+ years of leadership experience in Enterprise Services delivery or delivery transformation.
Proven ability to lead multi-partner or multi-regional delivery models.
Experience with AI-powered delivery tools and process modernization.
Strong mentoring and people leadership across large teams.

Responsibilities

Develop and execute a strategic plan for Delivery Acceleration and partner ecosystem scaling.
Operationalize AI-powered delivery capabilities into standard delivery methodology.
Drive time-to-value compression from 200 to under 100 days.
Lead BTSA to support Sales on large, complex ES deals and ensure delivery readiness.