Global P2C Innovation Enablement Lead

Salesforce; Seattle (WA); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce is seeking a Manager, Global P2C Innovation Readiness & Enablement to lead training delivery across global seller programs in a dynamic, AI-driven environment.

You will design learning objectives, define scope, coordinate resources with cross-functional teams, and drive scalable enablement initiatives that align with business strategy and revenue goals. This is a senior role requiring strong stakeholder management and change leadership.

Qualifications

• Bachelor’s degree in a related discipline, including but not limited to Business Administration, Instructional Design, Organizational Development, or Change Management.
• 7+ years developing and implementing training and/or change management strategies.
• Knowledge of instructional design, adult learning principles, course development processes, and mobile learning best practices.
• Proven track record of enterprise-wide, transformational, and multi-disciplinary change initiatives, with a focus on learning and enablement.
• Ability to mobilize and lead large, complex cross-functional project teams for training and enablement projects.
• Experienced in enabling a Global Sales team in (high) tech or consulting, or similar industries, with an understanding of sales enablement or training for diverse, multi-functional teams.
• Experience creating best-in-class deliverables and facilitating training to audiences as small as one and as large as 10,000, with a focus on scalable delivery methods.

Responsibilities

• Lead P2C Domains for the Global Seller Experience, Tooling and Operators workstream for our Global Seller organization, effectively and efficiently executing seamless enablement strategies and objectives in close partnership with Q2C.
• Work with enablement partners across Revenue Operations, DET, Field Readiness, Corporate Development, Communications, Change Management and impacted business stakeholders to be accountable for the successful delivery and adoption of program initiatives.
• Formulate the enablement management strategy and plan to facilitate a successful transition, including stakeholder engagement, communications, and role-based training activities.
• Be the trusted advisor for drafting and deploying targeted messaging and training materials to build awareness, knowledge, and skills with key stakeholders.
• Manage the successful execution of the end-to-end change management program, applying strong project management skills to identify and mitigate risks/issues as they arise.
• Build executive presentations, enablement offerings, and status reports for internal and external stakeholders.
• Collaborate with Sales Enablement and Sales Onboarding teams to setup programmatic opportunities to ensure our Sales teams understand how to maximize their deal lifecycles, including Train the Trainer, Just-in-Time (JIT), and true-up training.
• Actively listen to Sales feedback through cases, survey responses, and by conducting regular training needs analysis to continuously improve Change and Enablement offerings.
• Develop and drive strategies that will provide employees with the resources and knowledge they need through various learning formats, such as podcasts and how-to videos.
• Maintain strong partnership with all impacted operational roles, including TOPS, Data Quality, SOPs, Deal Desk, C&C, and others, to ensure alignment and effectiveness of enablement initiatives.
• Develop impact assessment and stakeholder analysis deliverables to document how technology changes will impact each business team and role.
• Partner closely with project teams and senior executives across the company.
• Possess a strong understanding of the Seller experience to help uncover gaps that can be used to build a successful enablement program.

Skills

Instructional design

Change management

Cross-functional leadership

Stakeholder management

Sales enablement

Communication skills

AI fluency

Education

Bachelor’s degree in Business / Instructional Design / Organizational Development / Change Management

Job description

Salesforce is seeking a Manager, Global P2C Innovation Readiness & Enablement to lead training delivery across global seller programs in a dynamic, AI-driven environment.

You will design learning objectives, define scope, coordinate resources with cross-functional teams, and drive scalable enablement initiatives that align with business strategy and revenue goals. This is a senior role requiring strong stakeholder management and change leadership.