Global Ops Program Manager, Trade-In & Payments

Apple, Inc.; Sunnyvale (CA); On-site; USD 192,000 - 289,000; Full time

Benefits offered by this job

Stock awards through RSUs

Relocation assistance

Tuition reimbursement

Medical and dental coverage

Job summary

Apple is seeking a Manager, WW Ops BPR for Retail Fulfillment Operations (Trade-In, Affordability, & Payments) in Sunnyvale, CA. You will own the program roadmap across Trade-In, affordability, and payments, coordinating with Retail Online and stores globally to deliver end-to-end solutions.

You will lead multi-year capital roadmaps, collaborate with engineering and business teams, and drive adoption of innovative technologies including AI/ML to enhance portfolio operations.

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Research, Technology, or related field.
• 8+ years of progressive experience in program management, retail operations, supply chain, or fulfillment, with at least 3 years managing people.
• Familiarity with Trade-In, buyback, reverse logistics, or related fulfillment programs.
• Proven ability to lead complex cross-functional programs from concept through delivery in a global environment.
• Strong understanding of eCommerce fulfillment, logistics operations, and supporting systems.
• Demonstrated ability to attract, develop, and retain high-performing talent.
• Excellent communication and presentation skills, with the ability to adapt style across audience levels.
• Ability to synthesize complex technical discussions into clear business narratives.

Responsibilities

• Own and develop the Trade-In, Affordability, and Payments program roadmap — including multi-year capability planning, new features, market expansion, project execution, and day-to-day operations
• Drive large-scale, multi-year, multi-$M capital project roadmaps that improve Apple's long-term capabilities and scale business processes
• Present, defend, and influence supply chain capability and technology roadmaps to Apple's senior executive leadership and cross-functional stakeholders
• Collaborate with internal engineering and business teams to design and deliver comprehensive solutions across Trade-In, affordability, and payments
• Manage programs and software development lifecycles across global cross-functional teams — both technical and functional
• Recruit, retain, mentor, and develop a team of individual contributors as direct reports
• Define and implement KPIs to measure portfolio success and team performance
• Partner with NPI teams to ensure readiness for new product launches
• Adopt and implement emerging technologies — including AI/ML — to drive innovation across the portfolio
• Manage escalations and drive resolution
• Drive change management in a matrixed organization
• Continuously assess processes for improvement and innovation opportunities

Skills

Leadership

Communication

Problem solving

Stakeholder management

Strategic thinking

Education

Bachelor's degree

Tools

SAP ERP

Job description

Apple is seeking a Manager, WW Ops BPR for Retail Fulfillment Operations (Trade-In, Affordability, & Payments) in Sunnyvale, CA. You will own the program roadmap across Trade-In, affordability, and payments, coordinating with Retail Online and stores globally to deliver end-to-end solutions.

You will lead multi-year capital roadmaps, collaborate with engineering and business teams, and drive adoption of innovative technologies including AI/ML to enhance portfolio operations.