Global BizOps Program Manager — AI/ML-Driven Operations

Apple Inc.; Sunnyvale (CA); On-site; USD 141,000 - 268,000; Full time

Job summary

Apple Inc. in Sunnyvale, CA seeks a seasoned Program Manager (Business Operations) to lead global operations projects, coordinate with business and technical teams, and ensure timely, high-quality product readiness across B2C and B2B channels.

You will drive continuous improvement, implement AI/ML for pattern analysis, and manage day-to-day application support across IS&T and non-IS&T systems in a fast-paced, matrix environment.

Qualifications

• BA/BS/MS degree in Business, SCM, CS or engineering, or equivalent experience.
• 10+ years as a program manager or team lead in global organizations.
• 5+ years expertise in Operations Order to Cash processes and systems.
• Familiarity with SAP ECC/S4 Hana or Operations planning tools.

Responsibilities

• Develop a production support strategy prioritizing prevention through technology.
• Implement AI/ML to analyze patterns and drive roadmaps.
• Manage day-to-day sustaining support activities (L1/L2) for IS&T and Non-IS&T applications.
• Lead monthly cross-functional review boards and quarterly reviews at the application and process levels.
• Foster collaboration across organizations to enable continuous improvement.
• Drive data and process issue resolution through training and awareness.
• Incubate and innovate new technology and processes for efficient operations.

Skills

Program management

Global operations

Stakeholder management

AI/ML knowledge

Education

BA/BS/MS in Business or related field

Tools

SAP ECC/S4 Hana

Job description

Apple Inc. in Sunnyvale, CA seeks a seasoned Program Manager (Business Operations) to lead global operations projects, coordinate with business and technical teams, and ensure timely, high-quality product readiness across B2C and B2B channels.

You will drive continuous improvement, implement AI/ML for pattern analysis, and manage day-to-day application support across IS&T and non-IS&T systems in a fast-paced, matrix environment.