Global Operations & Strategy Leader

advantestcareers; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Advantest in Austin, TX is seeking a strategic Customer Support & Operations Manager to align global activities for assigned accounts. You’ll integrate PUs into a cohesive solution, support Global Account Sales on tactical and strategic initiatives, and oversee applications and support activities to ensure timely project delivery.

You will build customer relationships, drive Q2C execution, collaborate with business units, sales, marketing, and partners worldwide, and guide the sales team to

Qualifications

• 5+ years of expertise in supporting a sales team
• 10+ years of expertise in delivering Applications and Production Support services
• 10+ years of expertise in technology
• Strong business acumen and negotiation abilities
• Strong proven written and verbal communication skills
• Proven track record supporting global customer teams
• Ability to lead, present, influence and drive change at all levels
• Combined experience in business, field sales, applications, engineering, marketing, business development or global strategic account management in the semiconductor capital equipment industry
• Travel required
• BS in Engineering or Business Required
• Proficient in Change management, incident management, and Project management tools
• Master’s in business (preferred)
• PMP (preferred)

Responsibilities

• Escalation management. Develop and manage relationships with customers, executives, functional partners both internal and external with ability to influence decisions
• Advanced communication skills are essential for creating and presenting executive-level operations and project summaries
• Host Account Reviews to develop operational strategies for the account. Use KPIs to focus on issues and drive change
• Establish new processes. Need to be a change agent
• Make the case for Roles & Responsibilities (R&R) changes and additional resource allocations
• Proven success managing and influencing employees and functional business partners in a global environment
• Manage ramp and installation plansand can work closely internal and external teams in Asia
• Provide customer inputs to Product Development and Field Service teams for roadmap planning, product strategy, and product gaps including OSAT requirements
• Ability to actively listen, and understand the customer’s concerns, and/or the concerns being raised by our own teams by work closely with applications and field service managers
• Ability to provide internal teams appropriate direction and guidance, that can coincide with existing initiatives and expected deliverables at local and global levels, when applicable
• Provide customer feedback and ability to help find a common ground when teams are at an impasse to keep efforts moving forward.
• Manage internal and external vendors
• Proficient in problem solving/root cause analysis using fishbone, 8Ds, 5 Whys, etc
• Drive HW & SW transitions to new revisions
• Provide customer feedback and ability to help find a common ground when teams are at an impasse to keep efforts moving forward.
• Program management
• Assist in account roadmap activities and coordination

Skills

Customer Support Leadership

Account Management

Global Collaboration

Strategic Planning

Negotiation

Project Management

Change Management

Education

BS in Engineering or Business

Master’s in Business (preferred)

Tools

PM tools

Job description

Advantest in Austin, TX is seeking a strategic Customer Support & Operations Manager to align global activities for assigned accounts. You’ll integrate PUs into a cohesive solution, support Global Account Sales on tactical and strategic initiatives, and oversee applications and support activities to ensure timely project delivery.

You will build customer relationships, drive Q2C execution, collaborate with business units, sales, marketing, and partners worldwide, and guide the sales team to