Operations Maestro: Complex Account Support

Subject; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Subject is seeking an Operations Support Manager to bridge the Account Management team and the operations engine, handling highly complex client onboarding and ongoing support. This onsite role in Austin reports to the COO/Head of Operations and emphasizes proactive risk spotting and process improvement.

You’ll work with AM, Support, and Product to triage issues, document workflows, and optimize operational health metrics across the partner base. Austin-based relocation considered.

Qualifications

• 2+ years in a business operations, CS operations, deal desk, or complex account support role with customer-facing exposure.
• Ability to manage ambiguous, high-complexity problems end to end without heavy oversight.
• Strong cross-functional collaboration skills with Account Management, Support, and Product.

Responsibilities

• Serve as the operational backstop for the Account Management team, handling complex onboarding and support needs with cross-functional coordination.
• Manage recurring operational responsibilities (reporting, process checkpoints, account hygiene) and ad hoc escalations.
• Triage and resolve complex partner issues across onboarding, billing, product configuration, and support, looping in the right owner until resolution.
• Build and refine internal processes and documentation to prevent recurring issues.
• Partner with Account Managers to flag operational risk on complex accounts early.
• Track and report on operational health metrics for the partner base to CS and Ops leadership.
• Identify opportunities to standardize ad hoc work into processes or tools.

Skills

Cross-functional collaboration

Ambiguity management

Process improvement

Startup experience

Tools

Salesforce

Intercom

Airtable

Figma

Canva

Linear

Job description

Subject is seeking an Operations Support Manager to bridge the Account Management team and the operations engine, handling highly complex client onboarding and ongoing support. This onsite role in Austin reports to the COO/Head of Operations and emphasizes proactive risk spotting and process improvement.

You’ll work with AM, Support, and Product to triage issues, document workflows, and optimize operational health metrics across the partner base. Austin-based relocation considered.